
ServiceNow Developer
1 day ago
Job Description : ServiceNow Developer CSM Module
Position : ServiceNow Developer CSM
Experience : 5 to 7 years
Employment Type : [Full-Time / Contract / etc.]
About the Role :
We are looking for an experienced ServiceNow Developer with hands-on expertise in the Customer Service Management (CSM) module. The ideal candidate should have a strong understanding of ServiceNow architecture and experience in implementing and customizing CSM workflows, portals, and integrations.
Key Responsibilities :
- Design, develop, and implement ServiceNow CSM solutions and custom applications.
- Configure workflows, business rules, UI policies, client scripts, and data policies.
- Integrate ServiceNow with third-party systems and platforms.
- Customize the Service Portal for CSM use cases.
- Work with stakeholders to gather and refine business requirements.
- Ensure best practices are followed in configuration and custom development.
- Troubleshoot and resolve issues related to the CSM module.
- Support testing, UAT, and deployment activities.
Required Skills :
- 5 - 7 years of hands-on experience with ServiceNow platform.
- Strong expertise in Customer Service Management (CSM).
- Proficient in ServiceNow scripting (JavaScript, Glide).
- Experience with ServiceNow Service Portal, IntegrationHub, and REST/SOAP APIs.
- Solid understanding of ITSM/CSM processes and ITIL framework.
- Good problem-solving and communication skills.
Preferred Qualifications :
- ServiceNow Certified Implementation Specialist CSM
- Experience working in Agile environments
- Exposure to other modules like ITSM, FSM, or HRSD is a plus
(ref:hirist.tech)-
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