
Bangmetric - ServiceNow Developer
3 weeks ago
Job Description :
Technical Leadership & Mentorship :
- Lead a team of ServiceNow developers, providing technical direction, code reviews, and mentorship to ensure high-quality, performant, and scalable solutions.
- Foster a collaborative and innovative team environment, promoting knowledge sharing and continuous improvement.
ServiceNow Platform Development :
- Design, develop, and implement complex ServiceNow solutions including custom applications, modules, workflows, and UI components using Flow designer, JavaScript, GlideRecord, GlideForm, Jelly, Angular JS, and other relevant ServiceNow APIs and scripting languages.
- Develop and maintain robust, secure, and high-performing integrations with external systems using various methods (REST, SOAP, MID Server, IntegrationHub).
- Ensure adherence to ServiceNow best practices, coding standards, and security guidelines.
- Manage and execute technical tasks for platform upgrades.
- Platform knowledge on ITSM modules, CMDB, On-call, Virtual agent, Service Portal, CSM etc.
- Develop & configure ITAM with reconciliation, normalization & stock room.
Integrations :
- Lead the design and implementation of complex integrations between ServiceNow and various enterprise systems (e.g., HRIS, CRM, monitoring tools, ITSM tools).
- Define integration strategies, data mapping, and error handling mechanisms.
- Leverage IntegrationHub.
- Design authentication & error handling of the integrations.
Now Assist & AI/ML Integration :
- Explore, evaluate, and implement solutions leveraging ServiceNow Now Assist capabilities to enhance user experience, automate tasks, and improve efficiency.
Required Technical Skills & Experience :
- 9+ years of hands-on development experience with ServiceNow, with at least 2 years in a lead or senior technical role.
- Deep expertise in ServiceNow platform development :
- Flow designer, JavaScript, GlideRecord, GlideForm, Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts.
- Service Portal development (Widgets, Pages, Themes, SCSS, AngularJS).
- ServiceNow APIs (REST, SOAP).
- Implementation knowledge in ITAM & SAM.
- Implementation knowledge in CSM.
- Proven experience with complex integrations
- Designing and implementing integrations using REST, SOAP, MID Server, and IntegrationHub.
- Experience with various authentication methods (OAuth, Basic Auth, certificates).
- Implementation of integrations using Flow designer & Integration hub.
- Familiarity with ServiceNow Now Assist and AI/ML capabilities :
- Understanding of Natural Language Understanding (NLU), Virtual Agent, and AI search functionalities.
- Experience in leveraging or implementing AI/ML-driven features within ServiceNow.
Preferred Certifications :
- ServiceNow Certified Application Developer - Highly desirable.
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-GRC, CIS-Discovery, CIS-Service Mapping).
- Experience with other ServiceNow modules (ITSM, GRC, NowAssist)
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