 
						Technical Service Manager
7 days ago
Please apply only if you are interested in Contract Roles and willing to work in different time zones. TSM Experts for Migration, Upgrade and Network. Role: Technical Service Manager (TSM) Start Date: ASAP End Date: 12months+ extension Location: 100% Remote Capacity: 5 days a week Language: English Job Description: Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into the managed cloud environment. TSM governs managed cloud customer relationship management from a technical perspective, while advocating for the customer. TSM will work as a team with CDMs and cloud internal service delivery to serve and delight the end-customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle in cloud environment. Migration Skill Set: Strong SAP Basis & infrastructure experience of minimum 6 to 8 years Should have minimum 2 years of hands-on experience on SAP Migration projects and cloud integration knowledge Should have knowledge on Hyperscalers – Azure, AWS & GCP Prior experience with Enterprise cloud services & SAP RISE Migration would be an added value Certification on SAP Migration would be added advantage Required to work during weekends to support cutovers Upgrade Skill set: Strong SAP Basis & infrastructure experience of minimum 6 to 8 years Should have minimum 2 years of hands-on experience on SAP Upgrade projects. Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage. Prior experience with SAP RISE Migration would be an added value Certification on SAP Upgrade /ZDO method for upgrade would be added advantage Required to work during weekends to support cutovers Network Skill set: Strong network administration experience of minimum 6 to 8 years Expertise in at least one hyperscaler technology (Azure/AWS/GCP) Solid knowledge and demonstrable experience in customer network infrastructure, HA & DR solutions, connectivity, LB, NSG, DNS Customer facing experience Ability to work effectively as a virtual member or a dynamic and dispersed team Excellent communication both verbal and written in English (additional languages would be an added value)
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