Manager, Technical Services

We re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry Here you lead with innovative thinking grow along with us and join the smartest team in the industry This type of work-work that changes the world-is what the tech industry was founded on So if you re ready to seize the endless opportunities and leave your mark come join us What You Will Be Doing Pure Storage is seeking an experienced Manager for our Technical Services team in Bangalore In this role you will lead and scale our team of technical services engineers monitoring customer arrays 24x7 You will document and train individual functions within the team The goal of this organization is to be the front-line helping our customers solve problems quickly and efficiently This position is ideal for strong technical services managers looking to take the next step in their career and work in a fast-paced entrepreneurial culture SHOULD YOU ACCEPT THIS CHALLENGE Experience developing strong teams and individuals through recruiting performance management and team professional development Performance history in identifying and solutioning for process improvements and a vision for scalability improvements Track record in successful cross-functional collaboration with other internal business units and stakeholders Proven ability to manage customer concerns and issues utilizing appropriate internal and external resources Thought leadership innovative mindset and ability to operate with minimal supervision Ability to be flexible with shifts with advance notice Ability to participate in on-callafter hours support rotation Must be able to work in shifts Participate in or contribute to projects as assigned What You Bring To The Team 5 years of experience in customer-facing technical services related work 3 years of experience in direct leadership as a people manager Must be willing to work in the shift Track record in developing strong teams through recruiting performance management and team professional development Experience in the foundations of troubleshooting complex technical problems Experience in supporting both hardware and software products triaging issues and escalating them to the appropriate groups such as Product Management Engineering etc Preferred Foundational knowledge in operating systems such as VMWare Solaris Linux and Windows will be a plus Knowledge of ITIL concepts is preferred ITIL Certification is a bonus Strong Project Management skills Good communications and organizational skills Bachelor s Degree or equivalent years of experience WHAT YOU CAN EXPECT FROM US Pure Innovation We celebrate those who think critically like a challenge and aspire to be trailblazers Pure Growth We give you the space and support to grow along with us and to contribute to something meaningful We have been Named Fortune s Best Large Workplaces in the Bay Area TM Fortune s Best Workplaces for Millennials TM and certified as a Great Place to Work Pure Team We build each other up and set aside ego for the greater good And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events Check out for more information ACCOMMODATIONS AND ACCESSIBILITY Candidates with disabilities may request accommodations for all aspects of our hiring process For more on this contact us at if you re invited to an interview OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM We re forging a future where everyone finds their rightful place and where every voice matters Where uniqueness isn t just accepted but embraced That s why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership Pure is proud to be an equal opportunity and affirmative action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth or related medical conditions sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire