Customer service executive

6 days ago

Pune, India Frido Full time

Job Title: Customer service executiveJob Summary: We are looking for a dynamic and customer-focused Customer Support Executive to provide exceptional service through live chat/Whats App. As a Customer Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice, maintaining professionalism and empathy while adhering to company policies and procedures.Key Responsibilities:1. Customer Assistance:o Respond promptly to customer queries through live chat & Whats App in a courteous and professional manner.o Provide accurate information about products, services, and policies.2. Issue Resolution:o Identify customer problems and troubleshoot to find quick resolutions.o Handle escalated, complex or unresolved issues and resolve appropriately.3. Process Adherence:o Follow predefined scripts, guidelines, and workflows to ensure consistency and efficiency.o Log interactions accurately in the CRM or ticketing system.4. Customer Satisfaction:o Strive to exceed customer expectations by providing a high level of service.o Gather customer feedback to improve support services and user experience.5. Team Collaboration:o Work closely with other support teams to share insights and ensure consistent service.o Participate in regular team meetings to discuss updates, challenges, and best practices.6. Knowledge Maintenance:o Stay updated on company products, features, and promotions to provide relevant and timely assistance.o Suggest improvements to FAQs and help center resources based on recurring inquiries.7. Performance Metrics:o Meet or exceed key performance indicators such as response time, resolution time, and customer satisfaction scores (CSAT).Qualifications: Education:o Should be a graduate Experience:o 2-3 years of experience in customer support or a related role, preferably in live chat or Whats App (preferred). Skills:o Excellent written communication skills with a focus on clarity, grammar, and tone.o Strong problem-solving abilities and attention to detail.o Proficiency in chat platforms and CRM tools (e.g., Zendesk, Live Chat, Freshdesk, Whats App support).o Ability to multitask and handle multiple chat sessions simultaneously.Preferred Skills: Familiarity with e-commerce, D2 C, or customer support processes. Experience in data entry and accurate documentation. Basic understanding of troubleshooting steps for technical queries.Working Conditions: Rotational shifts, including nights, weekends, and holidays, as required. Ability to work in a fast-paced, high-pressure environment. Must be available to work for 6-Days a week Making calls to customers is MandatoryKey Performance Indicators (KPIs): Average response time. First contact resolution (FCR) rate. Customer satisfaction (CSAT) scores. Chat handling time and concurrent session management. Responsible for junior agents aligned and their performance.This position is ideal for individuals who thrive in online communication, have a passion for customer service, and can adapt to a fast-paced environment.Interested candidate can share their resume to

  • Customer Service

    2 weeks ago

    Pune, India Link Talent and Management Service Full time

    Full Job Description Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying...

  • Customer Service Executive

    2 weeks ago

    Pune, India Earthly Joy Global Pvt Ltd Full time

    **Customer Service Executive** **Responsibilities**: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring...

  • Customer Service Executive

    2 days ago

    Pune, India Robu.in Full time

    **Customer Service Executive** **Job Summary**: **Number of Positions**: 02 required. **Experience**:1-2 Years** (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred). **Salary Range CTC**: Rs.2,38,094/- per annum **(In-hand: 15,000/- pm)** -to - Rs.3,00,343/- per annum **(In-hand: 20,000/-...

  • Customer Service Executive

    1 week ago

    Pune, Maharashtra, India Credence Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionCredence provides innovative technology, health, engineering, and management solutions to support mission-critical programs for Federal government customers. With a focus on exceeding customer expectations, we implement new solutions, efficiencies, and savings across 220 U.S. Government programs. Recognized as a Top Workplace, Credence...

  • Customer Service Executive

    2 weeks ago

    Pune, Maharashtra, India PALMONAS Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Service ExecutiveLocation: Pune (On-site | Walk-in Drive)Department: Customer ExperienceType: Full-timeAbout UsAt Palmonas, India's first demi-fine jewelry brand, we blend luxury with everyday wear. As a fast-growing D2C brand, we're looking for passionate individuals who can deliver exceptional customer experiences and build strong...

  • Customer Service Executive

    16 hours ago

    Pune, India Talent Hotspote Consulatant Full time

    We are looking for a Customer Service Executive (CSE), who will be responsible to communicate with consumers of health care and telecommunication providers in the United States to collect on overdue and unpaid bills. As a Collection Specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment on behalf of the...

  • Customer Service Executive

    1 week ago

    Pune, India Frido Full time

    Job Title: Customer service executive Job Summary: We are looking for a dynamic and customer-focused Customer Support Executive to provide exceptional service through live chat/WhatsApp. As a Customer Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's...

  • Customer Service Executive

    2 weeks ago

    pune, India Frido Full time

    Job Title: Customer service executive Job Summary: We are looking for a dynamic and customer-focused Customer Support Executive to provide exceptional service through live chat/WhatsApp. As a Customer Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's...

  • Customer Service Executive

    2 weeks ago

    Pune, India Frido Full time

    Job Title: Customer service executive Job Summary: We are looking for a dynamic and customer-focused Customer Support Executive to provide exceptional service through live chat/WhatsApp. As a Customer Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's...

  • Customer Service Executive

    2 weeks ago

    Pune, India Frido Full time

    Job Title: Customer service executive Job Summary: We are looking for a dynamic and customer-focused Customer Support Executive to provide exceptional service through live chat/WhatsApp. As a Customer Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's...