Technology Specialist

About Business Unit:

The Product team forms the crux of our powerful platforms and helps connect millions of customers worldwide with the brands that matter most to them. This team of innovative problem solvers develops and builds products that position Epsilon as a differentiator, encouraging an open and balanced marketplace built on respect for individuals, where every brand interaction holds value. Our full-cycle product engineering and data teams chart the future and set new benchmarks for our products, by using industry standard methodologies and sophisticated capabilities in data, machine learning, and artificial intelligence. We are seeking an experienced DevOps Program Manager to own and drive the end-to-end software release quality process across our product portfolio. This role ensures that every software release meets defined quality and reliability benchmarks while enabling smooth, predictable, and efficient release management practices.

Ideal candidate will lead cross-functional initiatives across Product management, engineering, QA, Ops and Release teams to accelerate delivery, improve reliability and secure scalable deployments across our SaaS platforms.

Release Program Leadership : Own and drive strategic DevOps programs across product teams, ensuring alignment with business goals and delivery timelines. Stand up and run end to end program plan for release trains across products/environments, create integrated roadmaps, manage critical paths and risks

Release Management Plan (Program Layer): Operationalize the Release Management Process environment promotion strategy (Dev→QA→UAT→Prod), approvals, rollback plans, and audit trail.

CI/CD Governance : Oversee the implementation and optimization of continuous integration and delivery pipelines, ensuring automation and traceability.

Cross-Functional Stakeholder Collaboration : Act as a liaison between engineering, operations, product, and leadership teams to ensure transparency and accountability on release timelines, quality. Drive release communications on progress, risks and release validations.

Release quality and compliance: Collaborate with Engineering and QE teams to develop and enforce testing standards and acceptance criteria to meet release functional & non-functional requirements as per organizational policies, security & regulatory requirements.

Manage risks and issues: Proactively identify risks that could impact release scope, quality or schedule and develop mitigation plans. Define and track release KPIs related to deployment frequency, lead time, change failure rate, and system uptime. At least 15 years of experience in program/project management in software with demonstrable ownership of cross functional release, DevOps or operations programs

~ Experience managing multiple parallel releases and coordinating distributed teams is essential.

~10+ years of experience in DevOps, software engineering release management, or infrastructure roles, with at least 3 years in program or project management.

~ Proven experience managing large-scale DevOps initiatives in a SaaS environment.

~ Strong understanding of cloud platforms (Azure, AWS), containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform, ARM templates), release and project management tools (e.g., Solid understanding of the software development lifecycle, version control, continuous integration/continuous delivery (CI/CD) pipelines and automation tools

~ Familiarity with project management methodologies, Agile, Scrum, and SAFe methodologies.

~ Excellent verbal & written communication, leadership, and team member management skills -ability to lead without authority, influence stakeholders, resolve conflicts and motivate change.

~ Bachelor's degree in computer science, Engineering or a related field.

Experience with DevOps maturity assessments and roadmap development

Exposure to enterprise-scale release orchestration and incident management.

Knowledge of ITIL/ITSM frameworks related to change and release management.

Master's degree or formal project‑management training (e.g., PMP, Scrum Master) is a plus

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions every single day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Epsilon is a global company with more than 9,000 employees around the world.

We believe collaboration is the catalyst that unlocks our full potential.

That's why our work-world, aptly named 'YOUniverse' is passionate about crafting a nurturing environment that elevates your growth, wellbeing and work-life harmony. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

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