L3 O365 Engineer

4 days ago

Delhi, India Nextbridge IT Solutions Full time

We are seeking a highly skilled  L3 Microsoft O365 Engineer  with deep expertise across the entire Microsoft 365 ecosystem. This senior role is a critical escalation point for complex issues, driving the resolution of major incidents and ensuring the seamless operation, security, and productivity of our enterprise.The ideal candidate is a subject matter expert in  Exchange Online ,  Teams ,  SharePoint ,  OneDrive , and  Azure Active Directory . You should have extensive hands-on experience troubleshooting and administering hybrid environments and be comfortable leading high-stakes situations to ensure business continuity.Responsibilities:Serve as the L3 escalation point for all Microsoft 365-related incidents and requests, providing expert-level support.Administer and troubleshoot  core services, including:~ Exchange Online:  Manage mail flow, transport rules, and hybrid mail routing.~ Microsoft Teams:  Provide advanced support for voice integration, policies, and collaboration features.~ SharePoint Online & OneDrive:  Oversee permissions, data governance, and migrations.~ Azure AD (Entra ID):  Administer conditional access, SSO, MFA, and role-based access control.Lead the resolution of P1/MIM incidents related to Microsoft 365 services, ensuring rapid service restoration.Implement and manage security and compliance policies (DLP, retention, eDiscovery, auditing).Manage hybrid environments and synchronization with on-premises Active Directory (AD Connect, ADFS).Perform root cause analysis (RCA) and document findings to prevent future issues.Develop and maintain documentation and runbooks to empower L1/L2 support teams.Collaborate with cross-functional teams on new feature rollouts, migrations, and upgrades.QualificationsRequired Skills & Experience:8+ years of experience  in Microsoft infrastructure, with a minimum of 5 years focused on Microsoft 365.Expert-level knowledge  of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Azure AD.Strong proficiency  in  PowerShell scripting  for administration, troubleshooting, and automation.Proven experience  with Microsoft 365 Security & Compliance Center.Demonstrated ability  to lead high-severity incident resolution under pressure.Solid understanding of ITIL processes (Incident, Problem, Change Management).Excellent communication and documentation skills.Preferred Qualification:Microsoft certifications (e.g.,  MS-100, MS-101, MS-700, MS-740 ).Experience with third-party migration tools (e.g., Quest, BitTitan).Familiarity with endpoint management platforms like  Intune / Endpoint Manager .Exposure to enterprise monitoring tools.What We Offer?The opportunity to work with an enterprise-scale Microsoft 365 environment.A collaborative and challenging work environment.Competitive salary and comprehensive benefits.Opportunities for continuous learning, professional development, and career advancement.Must be:Must have a noise free environment to work remotelyHave a high-powered machine to use. Virtual Desktop will be provided by Client2 months probationary period

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