L3 O365 Engineer

3 weeks ago

Delhi, India Nextbridge IT Solutions Full time
We are seeking a highly skilled
L3 Microsoft O365 Engineer
with deep expertise across the entire Microsoft 365 ecosystem. This senior role is a critical escalation point for complex issues, driving the resolution of major incidents and ensuring the seamless operation, security, and productivity of our enterprise.
The ideal candidate is a subject matter expert in
Exchange Online
,
Teams
,
SharePoint
,
OneDrive , and
Azure Active Directory . You should have extensive hands-on experience troubleshooting and administering hybrid environments and be comfortable leading high-stakes situations to ensure business continuity.
Responsibilities:
Serve as the L3 escalation point for all Microsoft 365-related incidents and requests, providing expert-level support.
Administer and troubleshoot
core services, including:
~ Exchange Online:
Manage mail flow, transport rules, and hybrid mail routing.
~ Microsoft Teams:
Provide advanced support for voice integration, policies, and collaboration features.
~ SharePoint Online & OneDrive:
Oversee permissions, data governance, and migrations.
~ Azure AD (Entra ID):
Administer conditional access, SSO, MFA, and role-based access control.
Lead the resolution of P1/MIM incidents related to Microsoft 365 services, ensuring rapid service restoration.
Implement and manage security and compliance policies (DLP, retention, eDiscovery, auditing).
Manage hybrid environments and synchronization with on-premises Active Directory (AD Connect, ADFS).
Perform root cause analysis (RCA) and document findings to prevent future issues.
Develop and maintain documentation and runbooks to empower L1/L2 support teams.
Collaborate with cross-functional teams on new feature rollouts, migrations, and upgrades.
Qualifications
Required Skills & Experience:
8+ years of experience
in Microsoft infrastructure, with a minimum of 5 years focused on Microsoft 365.
Expert-level knowledge
of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Azure AD.
Strong proficiency
in
PowerShell scripting
for administration, troubleshooting, and automation.
Proven experience
with Microsoft 365 Security & Compliance Center.
Demonstrated ability
to lead high-severity incident resolution under pressure.
Solid understanding of ITIL processes (Incident, Problem, Change Management).
Excellent communication and documentation skills.
Preferred Qualification:
Microsoft certifications (e.g.,
MS-100, MS-101, MS-700, MS-740 ).
Experience with third-party migration tools (e.g., Quest, BitTitan).
Familiarity with endpoint management platforms like
Intune / Endpoint Manager .
Exposure to enterprise monitoring tools.
What We Offer?
The opportunity to work with an enterprise-scale Microsoft 365 environment.
A collaborative and challenging work environment.
Competitive salary and comprehensive benefits.
Opportunities for continuous learning, professional development, and career advancement.
Must be:
Must have a noise free environment to work remotely
Have a high-powered machine to use. Virtual Desktop will be provided by Client
2 months probationary period

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