L3 Server Engineer – Major Incident Management

3 weeks ago

Delhi, India Nextbridge IT Solutions Full time

Role OverviewWe are seeking an experienced L3 Infrastructure Engineer to join our IT Operations team with a focus on Major Incident Management (MIM), incident request management, and rapid response for Priority-1 (P1) incidents. This role requires deep technical expertise in server, network, and virtualization technologies, strong troubleshooting skills, and the ability to lead incident resolution under pressure. The ideal candidate thrives in high-stakes environments, ensuring service restoration and business continuity for critical systems.Key Responsibilities- Act as primary L3 escalation point for server-related Major Incidents (MIM) and P1 incidents- Lead technical bridge calls/war rooms, coordinating with L2 support, vendors, and cross-functional teams- Perform advanced troubleshooting across Windows, Linux, and virtualization platforms (VMware, etc.)- Manage recovery of critical infrastructure services- Ensure root cause analysis (RCA) and detailed post-incident reports are delivered- Partner with Problem Management to identify proactive measures and prevent recurrence- Follow ITIL standards for Incident, Problem, and Change Management- Provide knowledge

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