Customer Service Executive

3 days ago


Coimbatore, India Stepping Edge Full time

About Us: Stepping Edge is a global IT consulting and services company delivering innovative technology and digital solutions across industries. We work with clients in the US, Canada, UK, Germany, Australia, and other regions, providing services in software development, AI/ML, digital marketing, and BPO. We are looking for a skilled and customer-focused International Customer Support Executive to manage support operations for our US-based client . The ideal candidate should have strong communication skills, prior experience in international voice or blended support, and the ability to deliver exceptional customer service during the US night shift . Handle inbound and outbound calls, emails, and chat support for US clients. Record customer interactions and feedback in CRM systems. Maintain service quality, performance metrics, and client satisfaction. Collaborate with internal departments to ensure smooth service delivery. Bachelor’s degree in any discipline. ~1–3 years of experience in international customer support (US process preferred). ~ Excellent verbal and written English communication skills. ~ Willingness to work US night shifts (typically 10:30 PM – 7:30 AM IST or similar). ~ Knowledge of CRM/ticketing tools is an advantage. ~ Shift: US Night Shift Employment Type: Full-time Competitive salary with performance-based incentives. Continuous training and career growth opportunities.


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