Customer Support Representative

4 days ago

Bangalore, India NIRA Full time

Urgently Requirement For Customer Support and KYC Process

NIRA aspires to be the pre-eminent financial brand for the mass market or "Middle India". We already have customers in over 5,000 towns and cities, and we're growing quickly. It's a very exciting time to join us. We are over 100+ employees.

We are seeking a detail-oriented and proactive individual to join our team as a Multi-Tasking Executive . This role requires balancing responsibilities across customer support and loan disbursal operations , ensuring a smooth customer experience and accurate, timely processing of disbursals. The ideal candidate should be organized, communicative, and comfortable working in a fast-paced environment.

Key Responsibilities

Customer Support

  • Act as the first point of contact for customer queries via calls, emails, and chat.
  • Address customer concerns, resolve issues, and escalate cases when necessary.
  • Guide customers through processes such as application status, repayments, and closure formalities.
  • Maintain high standards of professionalism and empathy while handling customer interactions.
  • Keep records of customer interactions, transactions, and feedback in the system.

Disbursal Operations

  • Coordinate with internal teams and external NBFC/banking partners for loan disbursal.
  • Verify customer documentation and ensure compliance with internal and regulatory guidelines.

Qualifications & Skills

  • Graduate in any discipline (Commerce/Finance background preferred).
  • 1–3 years of experience in customer support, loan processing, or financial operations.
  • Strong communication skills (verbal & written) in English and regional languages.
  • Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Knowledge of NBFC/banking loan processes will be an added advantage.

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