Product support engineer

7 hours ago


Thrissur, India BrightEdge Full time

Product Support Engineer ???? Location: India (Remote) ???? Working Hours: 6:00 PM – 3:00 AM IST (US ET Shift) About Bright Edge Bright Edge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into measurable business impact. As we expand in India, we’re building a world-class Customer Success and Support team to deliver best-in-class experiences for our customers. Role Overview We are looking for a Product Support Engineer who can troubleshoot and resolve technical issues, collaborate cross-functionally, and deliver an exceptional customer experience. You’ll be supporting enterprise clients on the Bright Edge platform—working with digital marketers, developers, and IT teams across the globe. What You’ll Do Own and resolve customer issues through analysis, troubleshooting, and collaboration Manage 15–20 support tickets in parallel and 180–200 per month Conduct 4–6 customer calls daily and provide timely updates Troubleshoot web development and integration issues Escalate high-impact cases and drive closure with urgency Maintain process discipline, documentation, and service responsiveness What We’re Looking For 2+ years experience in Saa S Customer Support or Web Development Strong verbal and written English communication skills Hands-on experience with at least one programming language (e.g. Java Script, Python, PHP, Java, C++) Knowledge of SQL or CMS tools preferred Experience working directly with customers on technical issues Positive, high-energy, and adaptable mindset — comfortable in a fast-paced startup environment Why Bright Edge Work with top global brands and cutting-edge AI-powered technology Be part of the founding India team with strong career growth opportunities Join a profitable, high-growth global Saa S leader with great culture and leadership Hybrid flexibility and performance-driven rewards


  • Production Engineer

    1 week ago


    Thrissur, Kerala, India Wider World Immigration Full time ₹ 4,20,000 - ₹ 8,40,000 per year

    Min Experience:Min 3 YearsJob Location:DubaiSalary Range:40-70 LPA with other BenefitsRole DescriptionThis is a full-time on-site role for a Production Engineer located inDubai. The Production Engineer will be responsible for planning, coordinating, and overseeing the manufacturing processes to ensure efficient production. Key day-to-day tasks include...


  • Thrissur, Kerala, India ETT CareerMove Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The RoleWe are looking for aTechnical Support Engineerwith hands-on experience inPrivileged Access Management (PAM)solutions(Sectona preferred).The role involves direct customer engagement, troubleshooting, and ensuring smooth deployment and maintenance of PAM solutions in hybrid environments.Experience:2–5 YearsWork locations : Chennai / Thrissur (...


  • Thrissur, India People Prime Worldwide Full time

    About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society....


  • Thrissur, India Somaiya Vidyavihar University Full time

    Company Description Somaiya Vidyavihar University, established in 2019, is part of the prestigious Somaiya Vidyavihar group, which boasts over six decades of experience in education. Located in Mumbai on a picturesque 65-acre campus, the university provides a multidisciplinary learning environment for over 39,000 students. It offers innovative educational...


  • Thrissur, Kerala, India Chemmanur International Info Solutions Private Limited Full time ₹ 1,50,000 - ₹ 1,80,000 per year

    CIINFOS – Job Opening: Technical Support Engineer (Thrissur Office)CIINFOS is looking for a dedicated and skilled Technical Support Engineer to join our team at the Thrissur Office.The ideal candidate should have hands-on experience in installation, maintenance, and troubleshooting of CCTV, sound systems, and IT hardware, along with a passion for providing...

  • Product Engineer

    2 weeks ago


    Thrissur, India Versable Full time

    Company Description We are an AI powered data management platform for legacy markets, and enable our customers to automatically generate market ready product listings from sparse, unstructured raw data. Backed by investors like Y Combinator, Bling Capital, and Soma Capital, and featured in publications like Forbes, USA TODAY, and LA Weekly. Role Description...

  • Product owner

    2 weeks ago


    Thrissur, India Total CollectR Virtual Collector & Debt Negotiator Full time

    Total Collect R is on a mission to revolutionize the debt collection industry using AI-driven automation, customer-centric design, and scalable digital experiences. As a Product Owner , you will play a pivotal role in defining, shaping, and delivering product outcomes that drive measurable impact for both customers and the business. This role is designed for...

  • IT Support Engineer

    1 week ago


    Thrissur, Kerala, India Dtech Information technology and outsourcing pvt limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key Responsibilities:Provide first-level technical support for hardware, software, and network issues.Install, configure, and maintain desktops, laptops, printers, and other IT equipment.Support and manage Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.Manage and troubleshoot network connectivity, switches, and Unifi Wi-Fi...


  • Thrissur, Kerala, India Pronoesis Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Provide hands-on technical support for PAM products, especially Sectona (preferred).Take ownership of customer issues : troubleshooting, root cause analysis & resolution.Act as the primary liaison between the customer and internal teams.Health insuranceProvident fund


  • Thrissur, Kerala, India Travidux Technologies Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Company BriefTravidux is a software development company headquartered at Chalakudy in Thrissur district of Kerala and was incorporated in the year 2017. It was founded on the belief that machine learning and data science are the powerful sources of next-generation business. The blend of Innovation and advanced technology architect our robust product...