Technical Support Engineer – PAM

10 hours ago


Thrissur, Kerala, India ETT CareerMove Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About The Role
We are looking for a
Technical Support Engineer
with hands-on experience in
Privileged Access Management (PAM)
solutions
(Sectona preferred).
The role involves direct customer engagement, troubleshooting, and ensuring smooth deployment and maintenance of PAM solutions in hybrid environments.

Experience:
2–5 Years
Work locations : Chennai / Thrissur ( work from office )

Key Responsibilities

  • Provide technical and non-technical guidance to customers for integrating, deploying, and maintaining Sectona PAM products.
  • Take end-to-end ownership of customer issues—troubleshooting, root cause identification, and resolution.
  • Ensure customer satisfaction by delivering timely, high-quality support and communication.
  • Act as the point of contact for customer issues, coordinating with internal and external stakeholders.
  • Document bugs and collaborate with Engineering for fixes to product-related issues.
  • Contribute to knowledge base articles, troubleshooting guides, and process improvements.
  • Share feedback with training and documentation teams to improve user support.

Skills & Experience

  • 2–5 years of experience in technical support, preferably with PAM products (Sectona, CyberArk, Delinea, BeyondTrust, etc.).
  • Strong troubleshooting and problem-solving skills in hybrid IT environments.
  • Customer-focused mindset with excellent communication skills.
  • Ability to handle issues independently and ensure quick resolution.


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