TechRyde Inc. | API
5 days ago
Company Description
TechRyde transforms restaurant operations by automating the entire ordering process, from order placement to delivery. The innovative solutions empower staff to handle orders efficiently, earn higher tips, and ensure prompt food delivery. By driving customer satisfaction and increasing revenue through more orders and loyal patrons, we prioritize sustainability by reducing carbon footprints and minimizing food waste.
Job Title: API & Product Support Specialist
Location: Noida, Sector 62
Shift: US Shift (Night Shift)
Work Mode: 5 Days, Work from Office
Role Description
This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring customer satisfaction, and effective communication with internal teams and clients.
Job Description:
We are seeking a skilled and dynamic Customer Support Executive to handle customer queries related to our product Online Ordering, API, and other associated services. The ideal candidate will have strong technical expertise combined with excellent communication skills to assist our overseas customers effectively.
Key Responsibilities:
Address and resolve customer queries regarding product usage, APIs, and integrations.
Perform API testing and quality testing to ensure seamless functionality.
Troubleshoot issues related to APIs and provide solutions promptly.
Analyze and interpret data using SQL for debugging and resolution.
Collaborate with internal teams to escalate and resolve complex technical issues.
Maintain documentation and provide feedback to improve product performance.
Skills & Qualifications:
Required Skills:
Expertise in API testing, Quality testing, and SQL.
Strong understanding of APIs and related integrations.
Excellent verbal and written communication skills to interact with overseas clients.
Experience:
Minimum of 2 years of experience in customer support, API testing, or a similar role.
Preferred Qualifications:
Knowledge of API, SQL & Testing.
Familiarity with ticketing systems and troubleshooting tools.
Prior experience with international customers is a plus.
Experience in hospitality sector.
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