Restaurant Technology Support Specialist

6 days ago

Noida, Uttar Pradesh, India TechRyde Inc. Full time

At TechRyde Inc., we are committed to delivering exceptional support services to our restaurant clients. As a leading provider of restaurant technology solutions, we understand the importance of timely and effective technical support in ensuring the smooth operation of our clients' businesses.

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. This is a full-time position that requires the individual to handle support queries, manage team members across different locations, maintain service level agreements (SLAs), and assist in various technical aspects including software installations, system testing, and customer onboarding.

Key Responsibilities
  • Support Query Handling: Provide timely and effective technical support to restaurant clients, addressing their queries and issues via phone, email, or ticketing system.
  • SLA Management: Monitor and manage service level agreements (SLAs) to ensure timely response and resolution of support tickets, minimizing escalations and meeting client expectations.
  • Team Management: Coordinate and supervise a team of support staff, including remote team members in other regions, ensuring smooth operations and high-quality support delivery.
  • Software Installations: Occasionally perform software installations and configurations for clients, ensuring compatibility and functionality according to their requirements.
  • Integration Onboarding: Assist clients in onboarding with third-party integrations such as UberEats, Grubhub, and other delivery platforms, ensuring seamless integration and functionality.
  • System Testing: Collaborate with the QA and development teams to conduct system testing, identify bugs or issues, and ensure the reliability and performance of our software solutions.
  • Sales Support: Provide technical assistance to the sales team during pre-sales activities, including product demos, technical presentations, and addressing customer inquiries.

**Requirements:**

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in technical support roles, preferably in the restaurant technology industry.
  • Strong technical aptitude with the ability to troubleshoot software and hardware issues effectively.
  • Experience in team management and coordination, particularly with remote teams.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Familiarity with restaurant management systems, POS systems, and third-party integrations is a plus.
  • Ability to work under pressure and meet tight deadlines in a fast-paced environment.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications. If you are a motivated and technically skilled individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity.

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