T&N Business Services | Ecommerce Manager
21 hours ago
Location : Gurugram (WFO)
5 Days working
Salary upto 3.5LPA
Roles and Responsibilities
The Ecommerce Analyst will provide operational assistance and account management support to several third-party sellers on Ecommerce Marketplaces like Amazon, Flipkart and so on, by...
· Creating product listings with bulk inventory upload tool, using flat files (Excel templates)
· Creating product families (variations of parent/child ASINs/SKUs)
· Generating FBA/FBF/Massured shipments and generating files for product stickers/labels
· The candidate has experience of managing advertisement campaigns and creating and managing coupons in multiple marketplaces
· Addressing suppressed products and resolving product issues within the Voice of the Customer area
· Fixing pricing alerts and lost buy box issues
· Submitting seller support cases in marketplace with clear explanations of the issues that need to be solved, and following through until the issue is resolved
· Interacting with clients and Marketplaces support staff in English (both verbally and in writing)
· Reviewing product data templates in Excel to identify errors and discrepancies
· Assisting with solving various problems with various marketplaces and product listings
· Downloading reports and analyzing them in Excel using filtering and sorting
· Identifying key performance metrics from Amazon reports and marketplace pages, and putting data into Excel reports to give to clients
· Reviewing client-provided images to identify missing images
· Communicating with clients and imaging team to request information, images, and other needs
· Assigning image URLs to new product spreadsheets • Checking live product listings for issues with images, variation setup, and specifications, including discrepancies between images/titles/copy and product specifications
· Following through when problems are identified to make sure they all get fixed
· Proactively communicating about any needs, roadblocks or issues with meeting deadlines
· Keeping track of tasks & progress in a way that others can pick up where you left off in case of illness
Desired Candidate Profile
The ideal candidate will have...
· Minimum 1 year experience is mandatory in a similar role and field
· Customer Service Experience for at least for 6 months
· Good English language skills, both written and verbal
· Please screen the profile if the candidate is having an experience of handling a minimum of 10 Accounts (Any Marketplaces)
· Desirable candidates having experience in Ajio, Jio Mart & Etsy Marketplaces.
· The Candidate is having an experience of Managing Brand Creation, Brand Store & A+ Content & Enhanced Brand Contents.
· Ability to work 8-10 hours, 6 days a week (Monday through Saturday, with availability for meetings/conversations between the timeframe of 10am and 7pm IST on those days
· Experience providing operational support to an multiple Marketplace seller account and managing third-party seller store:
· The ability to manipulate Excel spreadsheets with filters, and to create formulas
· Perfectionist-level attention to detail to be able to find and correct discrepancies
· Excellent organization skills, and initiative to keep track of many different tasks/responsibilities and see them through to completion.
· Intuitive fast learner with good common sense
· Ability to accurately estimate time needed to complete tasks, and to assess when a deadline cannot be met
· Reliability in meeting deadlines; ability to juggle multiple tasks as priorities shift, while still meeting deadlines
· Excellent follow-through, ensuring tasks are never left half-done
· Self-resourcing, asking questions when you don't know the answer or the way to do something
· Proactive communication with peers and managers about status, issues, and more; reaching out as needed to keep moving forward on tasks
· Humble and honest about making mistakes -- understands that honesty is most important to developing trust and giving managers the ability to help with situations that have gone wrong
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