Information technology service delivery manager
1 month ago
Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)
Management and be aware of KM processes that are necessary to effectively manage RUN
Responsible for proactive monitoring and ensuring high availability of salesforce applications
Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
Responsible for Weekly/Monthly SLA tracking and reporting
Must be able to drive Major Incident management process
Ensure minimizing all backlogs of issues reported from production
Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
Experience in Integration/Middleware/Automation tools/ Dev Ops would be an added advantage "
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Information Technology Service Delivery Manager
1 month ago
Delhi, India Capgemini Full timeSuccessfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLAExperienced in Managing Multi Org / Global implementations of Salesforce application(Sales, Service, Health clouds)Management and be aware of KM processes that are necessary to effectively manage RUNResponsible for proactive monitoring and ensuring...
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Information Technology Service Delivery Manager
1 month ago
Delhi, India Capgemini Full time- Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA- Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)- Management and be aware of KM processes that are necessary to effectively manage RUN- Responsible for proactive monitoring and...
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delhi, India Capgemini Full timeSuccessfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLAExperienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)Management and be aware of KM processes that are necessary to effectively manage RUNResponsible for proactive monitoring and...
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