Information Technology Service Delivery Manager

1 month ago


Delhi, India Capgemini Full time
- Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
- Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)
- Management and be aware of KM processes that are necessary to effectively manage RUN
- Responsible for proactive monitoring and ensuring high availability of salesforce applications
- Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
- Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
- Responsible for Weekly/Monthly SLA tracking and reporting
- Must be able to drive Major Incident management process
- Ensure minimizing all backlogs of issues reported from production
- Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
- Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage "

  • Delhi, India Capgemini Full time

    Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLAExperienced in Managing Multi Org / Global implementations of Salesforce application(Sales, Service, Health clouds)Management and be aware of KM processes that are necessary to effectively manage RUNResponsible for proactive monitoring and ensuring...


  • delhi, India Ministry of Electronics and Information Technology Full time

    Job Title: Program Manager Organization: National e-Governance Division (NeGD), Ministry of Electronics and Information Technology Job Summary: The National e-Governance Division (NeGD) is seeking a skilled and experienced DevOps Engineer to join our technical team. The ideal candidate will have a strong background in automating deployment processes,...


  • Delhi, India Capgemini Full time

    Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLAExperienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)Management and be aware of KM processes that are necessary to effectively manage RUNResponsible for proactive monitoring and...


  • delhi, India ITSM Solutions International Full time

    We are looking for an experienced ITSM Consultant with extensive knowledge of implementing Ivanti products to join our client's team remotely. Job Summary: As an ITSM Consultant specializing in Ivanti, you will be responsible for delivering expert guidance and support in implementing IT Service Management solutions. Your role will involve collaborating with...


  • delhi, India ITSM Solutions International Full time

    We are looking for an experienced ITSM Consultant with extensive knowledge of implementing Ivanti products to join our client's team remotely.Job Summary: As an ITSM Consultant specializing in Ivanti, you will be responsible for delivering expert guidance and support in implementing IT Service Management solutions. Your role will involve collaborating with...


  • delhi, India Ministry of Electronics and Information Technology Full time

    Job Title: Security SpecialistOrganization: National e-Governance Division (NeGD), Ministry of Electronics and Information Technology, Government of IndiaLocation: New Delhi, IndiaJob Summary:The National e-Governance Division (NeGD) is seeking a highly skilled and experienced Security Specialist to ensure the security and integrity of its e-governance...


  • delhi, India Capgemini Full time

    Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLAExperienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)Management and be aware of KM processes that are necessary to effectively manage RUNResponsible for proactive monitoring and...


  • delhi, India Ministry of Electronics and Information Technology Full time

    Job Title: DevOps Engineer Organization: National e-Governance Division (NeGD), Ministry of Electronics and Information Technology Job Summary: The National e-Governance Division (NeGD) is seeking a skilled and experienced DevOps Engineer to join our technical team. The ideal candidate will have a strong background in automating deployment processes,...


  • delhi, India Ministry of Electronics and Information Technology Full time

    Job Title: Security Specialist Organization: National e-Governance Division (NeGD), Ministry of Electronics and Information Technology, Government of India Location: New Delhi, India Job Summary: The National e-Governance Division (NeGD) is seeking a highly skilled and experienced Security Specialist to ensure the security and integrity of its...


  • delhi, India Ministry of Electronics and Information Technology Full time

    Job Title: Security SpecialistOrganization: National e-Governance Division (NeGD), Ministry of Electronics and Information Technology, Government of IndiaLocation: New Delhi, IndiaJob Summary:The National e-Governance Division (NeGD) is seeking a highly skilled and experienced Security Specialist to ensure the security and integrity of its e-governance...


  • delhi, India Ministry of Electronics and Information Technology Full time

    Job Title: Solution Architect Organization: National e-Governance Division (NeGD), Ministry of Electronics and Information Technology Job Summary: The National e-Governance Division (NeGD) is seeking a skilled and experienced DevOps Engineer to join our technical team. The ideal candidate will have a strong background in automating deployment processes,...


  • Delhi, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    Job Title: Senior Manager/Div Manager ITLocation: Mahape (Mumbai)Key Responsibilities:·Strategic Leadership:Develop and execute the IT strategy aligned with the firm’s business goals, including technology roadmaps, budgeting, and resource allocation.·Project Management:Oversee the planning, implementation, and management of IT projects, ensuring timely...


  • delhi, India Ministry of Electronics and Information Technology Full time

    Job Title: Data EngineerOrganization: National e-Governance Division (NeGD), Ministry of Electronics and Information Technology, Government of IndiaLocation: New Delhi, IndiaJob Summary:The National e-Governance Division (NeGD) is seeking a highly skilled and motivated Data Engineer to join our technical team. The ideal candidate will be responsible for...


  • delhi, India Ministry of Electronics and Information Technology Full time

    Job Title: System Engineer/Admin Organization: National e-Governance Division (NeGD), Ministry of Electronics and Information Technology Job Summary: The National e-Governance Division (NeGD) is seeking a skilled and experienced DevOps Engineer to join our technical team. The ideal candidate will have a strong background in automating deployment...


  • Delhi, India Khoj Information Technology, Inc. Full time

    Immediate Requirement, preference will be given to those who are Immediately available or available on short notice periodLocation: Hybrid or RemoteJob descriptionThis is an exciting opportunity to join and be a part of our rapidly growing Azure practice. Candidates must have strong experience in design and development using Azure Integration...


  • delhi, India Khoj Information Technology, Inc. Full time

    Immediate Requirement, preference will be given to those who are Immediately available or available on short notice periodLocation: Hybrid or RemoteJob descriptionThis is an exciting opportunity to join and be a part of our rapidly growing Azure practice. Candidates must have strong experience in design and development using Azure Integration...


  • Delhi, India HCLTech Full time

    Job Title: Oracle Service Delivery Manager Location: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role...


  • Delhi, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...


  • Delhi, India Teleperformance Full time

    Interested candidates pls send your resume to " ".Yrs of Exp: 8+YrsWork Location: RemoteLooking for ITSM Lead, ITOM Lead/ CMDB Lead, Sr Service now Developers.Sr Servicenow Developer:Customize and configure Service Now modules including ITSM, CSM or any additional OOTB or custom applications to meet specific business requirements.Configure and maintain...


  • Delhi, India Teleperformance Full time

    Interested candidates pls send your resume to " ".Yrs of Exp: 8+YrsWork Location: RemoteLooking for ITSM Lead, ITOM Lead/ CMDB Lead, Sr Service now Developers.Sr Servicenow Developer:- Customize and configure Service Now modules including ITSM, CSM or any additional OOTB or custom applications to meet specific business requirements.- Configure and maintain...