Customer support
10 hours ago
Location : Trivandrum Job Requirements ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and network connectivity problems (SIP issues, firewall configurations, etc.). ● Ticket Management: Handle support requests through a ticketing system (e.g., Zendesk), ensuring timely response and resolution, and escalating to L2/Engineering teams as needed. ● Documentation: Maintain and update internal and customer-facing knowledge bases, providing step-by-step guides, FAQs, and documentation for common issues. ● Customer Onboarding Support: Assist customers with onboarding, setting up deskphone devices, configuring call flow,and ensuring seamless integration with PMS. ● System Monitoring: Use monitoring tools to identify potential issues proactively and escalate to the relevant teams for prompt action. ●Call Quality Analysis: Analyze call logs, jitter, latency, packet loss, and other metrics to diagnose and resolve call quality issues. ● Collaboration: Collaborate with cross-functional teams, including L2 Support, Product, Engineering, and Customer Success, to provide feedback and improve system performance and customer experience. ● Training & Support: Provide basic user training on Vo IP phone systems and features, ensuring customer are fully equipped to utilize the system. Skills ● Problem-Solving: Ability to think critically, troubleshoot systematically, and identify root causes of issues. Thiruvananthapuram | Florida This document contains confidential and proprietary information belonging to Good Methods Global Inc., no part of which may be disclosed to others or reproduced in any form or by any means, without prior permission in writing ● Team Player: Comfortable working in a fast-paced environment, collaborating with cross-functional teams, and contributing to team goals. Your Mindset • Mindset that is expected of the candidate and will be a determining factor in the selection process. • Emotional Intelligence: Ability to understand the context and different perspectives from various team members. • Attitude: Ability to respect cross functional priorities and balance decisions respectfully. • Presentation & Articulation: Communicate what is required and at the appropriate moment. • Adaptability: Must be comfortable working in fuzzy environments where boundaries aren’t clearly defined.
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Customer Support
24 hours ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeLocation : Trivandrum Job Requirements ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP...
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Customer Support
2 days ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeLocation : TrivandrumJob Requirements● First Line Support:Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issuesrelated to Phone systems, call quality, device setup, network configurations, and related features.● Troubleshooting:Diagnose and troubleshoot basic phone system issues, including IP phones,...
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Customer Support
1 day ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeLocation : Trivandrum Job Requirements ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,...
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Product support specialist
1 month ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeProduct Support Specialist – Care Stack Requirements Immediate joiners. Willing to work in shifts About Us Good Methods Global Inc is a global health-tech venture engineering Care Stack™ - a powerful practice management cloud platform for dental practices in the US. Care Stack™ empowers large dental groups as an all-in-one solution to...
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Product Support Specialist
1 month ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeProduct Support Specialist – CareStack Requirements Immediate joiners. Willing to work in shifts About Us Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase...
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Middleware support engineer
2 days ago
Trivandrum, India CCTS Global Full timeCompany DescriptionCCTS Global is a consulting firm based in Trivandrum that specializes in developing custom applications and solutions tailored to organizations' strategic objectives. With a diverse team of consultants, we conceptualize future-proof solutions and collaborate closely with clients to meet their strategic requirements.Role DescriptionThis is...
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L1 Support Manager
2 weeks ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeResponsibilities: ● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements. ● Ensure that the departmental objectives are consistently aligned with the larger organization objectives. ● Clearly communicate objectives and performance expectations with the team,...
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L1 Support Manager
2 weeks ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeResponsibilities:● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements. ● Ensure that the departmental objectives are consistently aligned with the larger organization objectives. ● Clearly communicate objectives and performance expectations with the team,...
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Customer service executive
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Trivandrum, India WAGER INTERNATIONAL PRIVATE LIMITED Full timeJoin Our Team at Wager International Pvt Ltd!Position: Customer Service Executive (CSE)Locations: Koratty KINFRA Park, Kerala & Rajkot, GujaratSalary: ₹15,000 - ₹20,000 per month for freshers; ₹20,000 - ₹40,000 for experienced candidates.Wager International Pvt Ltd is a leading manufacturer of sanitary napkins for premium brands. We are on the...
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VergeCloud | Tier 2 Support Engineer
7 days ago
Trivandrum, India VergeCloud Full timeVergeCloud is rapidly scaling and redefining how businesses leverage CDN, cloud security, and edge computing. We empower businesses with cutting-edge cloud solutions, providing real-time visibility, analytics, and AI-driven operations across multiple industries. Join our dynamic, collaborative environment and contribute to shaping the future of cloud and...
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Trivandrum, India CareStack™ - Dental Practice Management Full timeResponsibilities:● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements.● Ensure that the departmental objectives are consistently aligned with the larger organization objectives.● Clearly communicate objectives and performance expectations with the team, monitor...
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Customer Relationship Management Manager
4 weeks ago
Trivandrum, India Optimise Full timeWho We Are:The Optimise Media Group is a global performance advertising company, with over 10 international offices with operations across 5 continents including UK, SEA, Australia, India, and MEA.We work with an enviable client portfolio including many of the biggest global brand names. We deliver successful performance marketing campaigns for clients...
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Customer Relationship Management Manager
4 weeks ago
Trivandrum, India Optimise Full timeWho We Are: The Optimise Media Group is a global performance advertising company, with over 10 international offices with operations across 5 continents including UK, SEA, Australia, India, and MEA. We work with an enviable client portfolio including many of the biggest global brand names. We deliver successful performance marketing campaigns for clients...
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Customer Relationship Management Manager
4 weeks ago
Trivandrum, India Optimise Full timeWho We Are: The Optimise Media Group is a global performance advertising company, with over 10 international offices with operations across 5 continents including UK, SEA, Australia, India, and MEA. We work with an enviable client portfolio including many of the biggest global brand names. We deliver successful performance marketing campaigns for...
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Customer Relationship Management Manager
4 weeks ago
Trivandrum, India Optimise Full timeWho We Are: The Optimise Media Group is a global performance advertising company, with over 10 international offices with operations across 5 continents including UK, SEA, Australia, India, and MEA. We work with an enviable client portfolio including many of the biggest global brand names. We deliver successful performance marketing campaigns for...
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Implementation specialist
1 day ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeWork Location: Trivandrum Australian shift Responsibilities • Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices. • Collaborating with cross-functional teams to ensure successful implementation. • Identify and communicate potential risks and...
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Implementation Specialist
4 weeks ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeResponsibilities• Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices.• Collaborating with cross-functional teams to ensure successful implementation.• Identify and communicate potential risks and roadblocks during implementation.• Being a single point...
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Implementation Specialist
4 weeks ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeResponsibilities • Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices. • Collaborating with cross-functional teams to ensure successful implementation. • Identify and communicate potential risks and roadblocks during implementation. • Being a...
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Implementation Specialist
4 weeks ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeResponsibilities • Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices. • Collaborating with cross-functional teams to ensure successful implementation. • Identify and communicate potential risks and roadblocks during implementation. • Being a...
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Implementation Specialist
4 weeks ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeResponsibilities • Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices. • Collaborating with cross-functional teams to ensure successful implementation. • Identify and communicate potential risks and roadblocks during implementation. • Being a single...