Service delivery lead
3 days ago
Company DescriptionExtreme Compute, Inc. is India’s first secure cloud service provider, offering high-speed computing integrated with banking-grade security, storage solutions, multi-cloud environments, disaster recovery, and application performance monitoring (APM). The company delivers enterprise-grade cloud solutions that are flexible, scalable, and simple, eliminating the need for organizations to procure and integrate each component separately. Extreme Compute enables organizations to operate independently of any single vendor, providing a seamless and reliable cloud experience to meet modern business demands.Role DescriptionThis is a full-time remote role for a Service Delivery Lead. The Service Delivery Lead will own the end-to-end delivery of cloud & data center services for enterprise customers. You’ll be the face of service excellence driving SLAs, governance, customer satisfaction, and cross-functional coordination across NOC, SOC, DC Ops, engineering, and project teams.If you’re someone who thrives in high-availability environments, loves solving complex delivery challenges, and can manage enterprise stakeholders with confidence—this role is for you.Key ResponsibilitiesService Delivery & OperationsManage end-to-end service delivery across private/community cloud and data center environmentsEnsure SLA/OLA compliance, uptime commitments, and operational governanceReview dashboards, incidents, changes, and problem tickets for proactive resolutionCollaborate with NOC, SOC, Cloud, DC Ops, and engineering teams for seamless deliveryCustomer Management & GovernanceAct as the primary SPOC for enterprise customersConduct weekly/monthly/quarterly Conduct regular service review meetings (weekly/monthly/quarterly), present MIS, SLA reports, RCA and improvement plans.Manage escalations, drive RCA and CAPA for major incidents, and communicate effectively with customer stakeholders.Build strong relationships with CIOs, CISOs, Infra Heads, and senior IT stakeholdersProcess, Quality & ComplianceImplement/improve ITIL best practices across deliveryEnsure alignment with ISO 27001, SOC2, Meit Y/RBI guidelinesEnsure meeting Monitoring/reporting compliance for clientsIdentify gaps, drive standardization, and improve SOPs/runbooksContribute to automation and continuous service improvementTrack KPIs: SLA %, MTTR, RPO, ticket ageing, CSAT etc.Mentor team members on ownership, communication, and accountabilityWhat are we looking for:8–12 years in IT Service Delivery / Managed Services / Cloud / Data CentersHands-on experience with ITIL processes; ITIL Foundation/Intermediate preferredExperience working with enterprise customers and running service operationsStrong grip on ITSM tools (Freshservice, Service Now, JIRA, etc.)Excellent communication, stakeholder management, and escalation handlingAbility to manage fast-moving environments with multiple prioritiesWhy Join Us:Work with cutting-edge cloud & DC technologyLead marquee enterprise clientsFast-growth, extremely agile environmentHigh ownership, strategic influence, and visibilityPerks and Benefits
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Service Delivery Lead
2 weeks ago
delhi, India Aces Global Consulting Pvt Ltd Full timeJob Profile : Service Delivery Lead Location : Dwarka sec 28Salary : upto 25000pm Experience : 1 -3 yrs Employment Type : Full Time Facility : Cab FacilityJob OverviewWe are seeking an experienced Service Delivery Lead to join our team in Delhi. This is a full-time, mid-level position responsible for ensuring top-notch service delivery, managing vendor...
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Service Delivery Lead
3 days ago
Delhi, India Extreme Compute, Inc. Full timeCompany DescriptionExtreme Compute, Inc. is India’s first secure cloud service provider, offering high-speed computing integrated with banking-grade security, storage solutions, multi-cloud environments, disaster recovery, and application performance monitoring (APM). The company delivers enterprise-grade cloud solutions that are flexible, scalable, and...
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Service Delivery Lead
2 weeks ago
New Delhi, India Aces Global Consulting Pvt Ltd Full timeJob Profile : Service Delivery Lead Location : Dwarka sec 28 Salary : upto 25000pm Experience : 1 -3 yrs Employment Type : Full Time Facility : Cab Facility Job Overview We are seeking an experienced Service Delivery Lead to join our team in Delhi. This is a full-time, mid-level position responsible for ensuring top-notch service delivery, managing vendor...
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Junior service lead delivery
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Junior service lead delivery
2 weeks ago
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Customer Service
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