Career Stone Consultant | Product Support Specialist | gurgaon

2 weeks ago


gurgaon, India Career Stone Consultant Full time
PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.
Business Line
Global Service
Department/Sub Department
Product Life Cycle
Purpose of this position
Global Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally escalated customer inquiries and provide solutions.
The Global Support Engineer of L3 Support are the focal points to involve further non-Service Organizations like QM, R&D/TPMs, manufactures etc., who provide L4 Support.
Knowledge Transfer into Service and through different service levels is at all times ensured.
Roles & Responsibilities / Tasks
Global Product Support (Level 3) is entrusted with the following tasks in their function:
Main Tasks:
Monitoring and acceptance of allocated Service Requests (Cases), functionally escalated from L2 Support Creation of service requests in the ticketing system for requests from Regions, who do not use the COMPANY ticketing system Analyze service requests considering the SLAs and the priority Monitoring OLA times Extended Remote Support using Visual Support, Remote Access Services (RAS) or email / phone Solving issues, which could not be resolved at Regional Tech Support (Level 2) while respecting the SLAs Communication of status and solutions for service requests in the ticketing tool Documentation of problem-related solutions with the help of knowledge articles, error tree updates, etc. Routing (functional escalating) service requests, that cannot be resolved in L2 Support, to further processing organizational units, taking into account the applicable OLA's Interface management towards Level 4 with internal (Quality Management, R&D, Adaptation,) and external support partners – even outside the COMPANY ticketing systemInitiation of hierarchical escalations if necessary Demanding know-how transfer from Training and L4 Support to constantly improve the skill level
Providing know-how via (online) training, newly created knowledge articles, documentation reviews etc.Further development of processes as part of the continuous improvement process in order to increase customer satisfaction and optimize service provision Data exchange folders (ID Gard boxes) creation and maintenance of Contribution to continuous service improvement towards a global, efficient and transparent structure to increase effectiveness and efficiency Deriving continuous product improvement
Special Tasks:
Processing technical spare parts clarifications Providing onsite support to customers on special request where highest service skills are needed to solve service requestsContribution to continuous service improvement towards a global, efficient and transparent structure to increase effectiveness and efficiency Identification of new business opportunities Deriving continuous product improvement
Requirements:
Degree/diploma in engineering with 6-10 years professional experience in technical service in various support levels
Strong service mentality and the ability to successfully carry out systematic problem analyzes even under pressure
Taking over responsibility, handling customer and colleagues with respect
Communication : Fluent in spoken and written English and Hindi
Strong Analytic skills
Good Knowledge of MS Office : Excel, Word, Power point
Knowing Power BI will be an added advantage

  • Gurgaon, Haryana, India Career Stone Consultant Full time

    Join Career Stone Consultant as a Product Support Specialist in Global Service to excel in solving technical queries for the CTCS product portfolio. With 6-10 years of professional experience in technical service, you will process customer inquiries and provide solutions.The role entails monitoring allocated Service Requests (Cases), creating service...


  • Gurgaon, Haryana, India Career Stone Consultant Full time

    Career Stone Consultant is seeking an experienced SAP Business Intelligence (BI) expert to join our team. As a key member of our consulting group, you will play a crucial role in analyzing technical feasibility, implementing data processing concepts, and developing stable, scalable, and high-performance SAP Data Warehouse solutions.We are looking for a...


  • Gurgaon, Haryana, India Career Stone Consultant Full time

    About the RoleWe are seeking an experienced Electronics Design Engineer to join our team at Career Stone Consultant as a Product Development Specialist. In this role, you will be responsible for designing and developing innovative electronic solutions to meet the needs of our clients.


  • Gurgaon, Haryana, India Career Stone Consultant Full time

    Job DescriptionWe are seeking an experienced Enterprise SAP Integration Solutions Specialist to join our team at Career Stone Consultant.This is a full-time position that will involve designing, developing, and implementing end-to-end integration solutions using SAP PO 7.5 and CPI.


  • gurgaon, India Career Stone Consultant Full time

    We need an Electronics Engineer to work under the direction of product architect to design new ways of incorporating electronics into our product portfolio. In this role, the person will collaborate with others to offer innovative methods of product development as well as improving existing products. The person will be responsible for not only design but...


  • gurgaon, India Career Stone Consultant Full time

    As a Technical Consultant (m/f/d) SAP BW and SAP BW/4 HANA, you will analyze the technical feasibility of specialist concepts, record customer requirements, create data processing concepts and implement these in stable, scalable, and high-performance SAP Data Warehouse solutions. Depending on the focus of your work, you will carry out the following tasks...


  • gurgaon, India Career Stone Consultant Full time

    Tasks & Responsibilities: (Major task and role person will have to perform – list all the relevant points)- Must have a strong demonstrated commitment to customer service and be committed to pro-active review of processes and procedures to continually enhance service quality, service delivery and support.- Apprise the business as an expert SAP PO 7.5 and...


  • Gurgaon, Haryana, India Career Stone Consultant Full time

    About Career Stone ConsultantCareer Stone Consultant is a leading provider of SAP solutions, dedicated to helping businesses achieve their goals through efficient and effective implementation.


  • Gurgaon, Haryana, India Career Stone Consultant Full time

    Career Stone ConsultantWe are seeking a skilled Embedded Software Developer to join our team in Gurugram.About the RoleThis role involves developing machine control software for various industries. As an Embedded Software Developer, you will design and implement software solutions using C programming language.Key ResponsibilitiesDesign and develop embedded...

  • Data Architect

    16 hours ago


    Gurgaon, Haryana, India Career Stone Consultant Full time

    Job Title:Data Architect - SAP QM/PM SpecialistAbout Us:Career Stone Consultant is a renowned consulting firm that specializes in providing cutting-edge solutions to its clients. We are committed to delivering exceptional results and fostering long-term relationships with our clients.Job Description:We are seeking an experienced Data Architect with a focus...


  • Gurgaon, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT. Business Line Global Service Department/Sub Department Product Life Cycle Purpose of this position Global Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2...


  • Gurgaon, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life CyclePurpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally...


  • Gurgaon, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life CyclePurpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally...


  • Gurgaon, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life CyclePurpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally...


  • Gurgaon, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT. Business Line Global Service Department/Sub Department Product Life Cycle Purpose of this position Global Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2...


  • Gurgaon, Haryana, India Career Stone Consulting Full time

    Career Opportunities:Career Stone Consulting is seeking an experienced Dynamics 365 CRM Technical Consultant to join our team and take advantage of exciting career opportunities.Role Description:Project Management: Managing projects involving MS Dynamics 365 Customer Service and Field Service, detailing and reviewing business requirements, creating epics,...


  • Gurgaon, Haryana, India Career Stone Consultant Full time

    We are seeking a highly experienced SAP S4 HANA Delivery Manager to oversee and manage SAP S4 HANA Assessment projects at Career Stone Consultant. This key role involves working closely with multiple legal entities to ensure optimal solution design, minimal customization, and alignment with business objectives.The ideal candidate will possess strong...


  • Gurgaon, Haryana, India Career Stone Consultant Full time

    Electronics Manager Job DescriptionAt Career Stone Consultant, we are seeking an experienced Electronics Manager to lead our internal and external electronics team. As an Electronics Manager, you will contribute to the ongoing progress in development, engineering, and competence Electronics.Key Responsibilities:Manage and supervise resources in Design,...


  • Gurgaon, Haryana, India Career Stone Consultant Full time

    Career Stone Consultant is seeking a seasoned SAP Solution Manager to lead our SAP S4 HANA Assessment projects.The ideal candidate will work closely with multiple legal entities to ensure that the solution design is optimal, minimally customized, and aligned with business objectives.Key Responsibilities:SAP S4 HANA Assessment: Conduct comprehensive...


  • Gurgaon, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life CyclePurpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally...