Service desk specialist

2 days ago


Nellore, India Sharp Brains Full time

Job Description:Responsibilities:Monitoring and Incident Management:Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.Troubleshooting and Diagnostics:Use diagnostic tools to identify and resolve network-related issues.Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.Configuration and Support:Configure and maintain basic network devices like switches, routers, and access points.Support the installation of new hardware and software to ensure smooth network operations.Documentation:Maintain accurate records of network issues, incidents, and resolutions.Document troubleshooting procedures and configurations to ensure continuity.Customer Support:Provide excellent customer support to end users and clients for network-related issues.Educate users on best practices and provide solutions for recurring issues.Skills & Qualifications:Technical Skills:Basic knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).Familiarity with network devices such as routers, switches, firewalls, and wireless access points.Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, Solar Winds).



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