Technical Support Specialist

1 week ago

Hyderabad, India Resolute Full time
Shift : Indian/UK # ; Location : Nizampet, Hyderabad (Work from Office only)
#Joining : ASAP
#Qualification : MBA, Marketing.
#Experience Required : Fresher/ Upto 1 year experience only.

Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology capabilities with SaaS-based solutions for inbox testing, deliverability monitoring, and campaign optimization. To support this, we’re seeking a Tech Support & Customer Success Specialist to serve our international client base across the U.Role Overview As a Tech Support & Customer Success Specialist, you will be the first point of contact for customers using our SaaS tools. You’ll handle support tickets, live calls, and onboarding sessions, while also conducting product demos for prospective and existing clients.
This role requires excellent English fluency and communication skills , with the ability to simplify technical concepts for non-technical users.

Manage client queries via support tickets, email, chat, and calls .
Excellent spoken and written English .
Basic knowledge of email marketing/deliverability (SPF, DKIM, inbox testing), training will be provided.
Familiarity with SaaS products, CRM/ticketing tools (Zendesk, Freshdesk, Intercom, etc.).

Tackle real-world email deliverability and SaaS challenges that directly impact global marketing performance.
Build expertise in a niche, high-demand industry with strong long-term career opportunities.

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