Process trainer

2 weeks ago

Bengaluru, India Selections HR Services Private Limited Full time

About the Role:We are seeking an experienced Process Trainer with a strong background in international voice operations to deliver end-to-end training for new hires and existing employees. The ideal candidate will possess excellent communication skills, a strong grasp of process knowledge, and a proven record of improving performance through impactful training interventions.Key Responsibilities:Conduct New Hire Training (NHT) and On-the-Job Training (OJT) for international voice processes.Design and deliver training modules focused on process knowledge, soft skills, systems, and compliance.Evaluate trainee performance and provide continuous coaching for improvement.Work closely with operations and quality teams to identify training needs and skill gaps.Prepare and maintain training calendars, reports, and feedback summaries.Drive refresher and upskilling programs to improve productivity and quality scores.Ensure adherence to client-defined SLAs and quality standards.Key Skills & Requirements:Minimum 2 years as a Process Trainer / Communication Trainer in an international voice setup (US/UK process preferred).Strong verbal and written communication skills.Excellent presentation and facilitation skills.Proficient in MS Office (Word, Excel, Power Point).Should be flexible with rotational shifts.Experience in banking, telecom, healthcare, or BFSI voice processes will be an added advantage.Educational Qualification:Graduate / Post-Graduate in any stream.

  • Process Trainer

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    2 days ago

    Bengaluru, Karnataka, India Apex One Full time ₹ 7,20,000 - ₹ 8,50,000 per year

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    2 weeks ago

    Bengaluru, Karnataka, India Resource Drive Consulting Full time ₹ 5,00,000 - ₹ 8,00,000 per year

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    Bengaluru, Hyderabad, India Star Secutech Full time ₹ 7,50,000 - ₹ 9,00,000 per year

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    1 week ago

    Bengaluru, India JindalX Full time

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  • process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Conduent Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Process trainer - International voice process experience is MANDATORYNIGHT SHIFTSClass room trainingConducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.Responsible for design and update of basic level training materials and courses based on client or internal...

  • Process Trainer

    2 weeks ago

    Bengaluru, India nexus consulting solutions Full time

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  • Process Trainer

    6 days ago

    Bengaluru, Karnataka, India Future role Full time

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    1 week ago

    Bengaluru, India WEBROCKS Full time

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  • Process Trainer

    2 weeks ago

    Bengaluru, India Future role Full time

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