Student support officer/ consultant

3 weeks ago

Bangalore, India Formee Holdings Full time

⭐ Job Title: Student Support Officer  /Study Abroad Consultant ⭐ Reporting To: Partnerships Director  ⭐ Job Type: Full Time  ⭐ Location: Bangalore, Karnataka   Formee Holdings is a multinational organization which has a prominent international presence, managing a portfolio of new and exciting brands within the education, tech and retail spaces.

If you are someone who:  ✅ Thrives in a B2 C sales setting ✅ Values working independently & autonomously ✅ In the quest for an accelerated career progression ✅ Interested to pursue a global opportunity ✅ Looking forward to the sky as the limit to earn an uncapped commission structure   Then this is the DREAM role for YOU   As a Student Support Officer, you will be at the forefront of our B2 C sales and marketing activities anticipating student needs, proactively responding to student requests and queries and offering subject matter expertise.

Participating in any evidence-based research, reports, options and recommendations on service improvements that focus on achieving desired user experience.

Overall, make a positive impact on the lives of our students.   In this role, we are looking for multiple people who are fluent in English Language.

  ROLES & RESPONSIBILITIES    Managing all incoming student enquiries through website, social media platforms and live chat.  Supporting students queries through case management by completing success and progress with relevant appointments  Providing accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees, scholarships and advanced standing and on using Formee Express student portal Helping and providing guidance with general support enquiries regarding student life including finances, accommodation, public transport, culture, support networks (internal and external)  Increasing international student enrolment at Formee by recruiting international students from diverse regions  Undergoing presentations in the local marketplace to further promote Formee.  Implementing marketing and recruitment strategies through research and market analysis to maximize international student outreach  Identifying and implementing service and process improvements  Managing the internal CRM to input all the student leads and make necessary updates.

Our CRM is integrated with many AI features making the whole process easy and streamlined.   About You:    Fluent in English  Post-secondary education or equivalent experience  Minimum 2 years of international student recruitment experience for secondary and/or post-secondary institutions  Exceptional communication verbal and written skills  Autonomous self-starter, with the ability to work independently within a team-based environment  Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy  Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity with our partner relationships  Experience working with educational consultants  Experience working with a CRM is preferred    What Makes This Job Exciting:   ✅ Traveling & networking opportunities - you will be actively attending various networking and prominent industry relevant international education events all year round which makes your clients eager to learn more about its capabilities. ✅ Close Network & relationship management - From the first contact to closing the deal, you'll have direct interaction with clients, allowing you to build strong, long-term relationships. ✅ Uncapped Commission Structure - Say goodbye to commission caps Your earning potential knows no bounds, and your success will be celebrated and rewarded accordingly.

✅ Comprehensive & robust In-house training - Immerse yourself in the world of Formee Express, an evolving and versatile platform that offers endless possibilities across CRM, Accounting, social media, Data, Sales, Software, Negotiation and more ✅ Fast track career progression - Whether it’s a specific role or promotion you’re after, you are set for success right from the day you come onboard and achieve them swiftly as you smash your goals. ✅ Diverse & global team - Join a global team of amazing colleagues who share your passion for success and experience an open company culture that promotes collaboration and growth. ✅ Exposure to top notch AI technology integrated with our platform and CRM   ⭐ Values:   You are able to work in a fast-paced start-up environment with a hands-on attitude.  You are open-minded and can react to change with agility.  You are a quick and autonomous learner.  You strive to negotiate and achieve targets.  You have an entrepreneurial mindset and are not afraid to take appropriate initiatives.  Willing to contribute to a great company culture.  You are able to set and achieve targets given to you and your team.  You understand these working hours are different than most so will only apply if you are ready for it  You are ready to build Formee Express to the number 1 platform in the world.  

  • Student Support Officer/ Consultant

    3 weeks ago

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    ⭐ Job Title: Student Support Officer /Study Abroad Consultant⭐ Reporting To: Partnerships Director ⭐ Job Type: Full Time ⭐ Location: Bangalore, Karnataka Formee Holdings is a multinational organization which has a prominent international presence, managing a portfolio of new and exciting brands within the education, tech and retail spaces. If you...

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