ServiceNow Business Analyst
2 days ago
Job Title: ServiceNow Business Analyst (CSM)Experience Required: 5+ yearsLocation: Chennai, Bangalore, HyderabadContract : Long termOverviewWe are seeking an experienced Business Analyst (ServiceNow CSM) with 5–8 years of experience in business analysis and IT project delivery, particularly in ServiceNow Customer Service Management (CSM).The ideal candidate will lead ServiceNow CSM implementations, manage integrations with SAP, Twilio, and WebMethods MFT, and drive project execution using Agile methodologies.This role involves working closely with global teams, conducting architectural reviews, facilitating UAT, and maintaining comprehensive documentation.Strong English communication skills are mandatory; Spanish proficiency is highly preferred. The candidate should be flexible to work during EST hours supporting a capacity team based in India.Key ResponsibilitiesAct as the primary Business Analyst for ServiceNow CSM module implementation projects.Collaborate with system integrators (e.g., SAP, Twilio/WhatsApp, WebMethods MFT), client technical teams, and business stakeholders.Lead and document weekly project plan meetings, ensuring task accountability.Capture, document, and manage user stories and requirements using Agile tools (e.g., JIRA, Scrum, Confluence).Coordinate and manage User Acceptance Testing (UAT), ensuring business participation and quality delivery.Develop and enhance ServiceNow CSM functionalities across multiple instances.Lead architectural reviews to ensure compliance with technical and business standards.Identify and escalate project risks and issues proactively.Maintain a working knowledge of system integrations and IT architecture models.Prepare and distribute weekly project status reports using PowerPoint and Excel.Collaborate with other BAs to identify platform enhancement opportunities and value-added initiatives.Qualifications5–8 years of solid experience in business analysis, preferably in Supply Chain IT or ServiceNow CSM.Proven experience in ServiceNow implementations, particularly CSM module.Hands-on experience with ServiceNow platform (certifications preferred).Familiarity with ServiceNow Contact Center or integration projects is an advantage.Experience managing complex, multi-workstream IT projects.Excellent communication and collaboration skills with global teams.English proficiency (spoken and written) — Mandatory.Spanish fluency preferred; Portuguese is a plus.Flexibility to work in EST time zone.Proven record of leading architectural reviews and engaging with review boards.Preferred Skills & Domain ExpertiseServiceNow Business Analyst Certification.Experience in Supply Chain & Inventory within Healthcare/Life Sciences domains.Exposure to Product Management and Continuous Improvement Initiatives.
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ServiceNow Business Analyst
4 weeks ago
Bengaluru, India Vontier Full timeINTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)The ServiceNow Business Analyst will act as a liaison between business stakeholders and the Vontier IT Shared Services organization to provide insight, analysis and prioritization of backlog items to further develop the ITSM Tools platform within Vontier IT Shared Services. The ServiceNow Business...
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Servicenow Business Analyst
3 weeks ago
Bengaluru, India Whatjobs IN C2 Full timeINTRODUCTION and WHAT YOU WILL DO (Job Responsibilities) The ServiceNow Business Analyst will act as a liaison between business stakeholders and the Vontier IT Shared Services organization to provide insight, analysis and prioritization of backlog items to further develop the ITSM Tools platform within Vontier IT Shared Services. The ServiceNow Business...
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ServiceNow Business Analyst
1 week ago
Bengaluru, India Vontier Full timeINTRODUCTION and WHAT YOU WILL DO (Job Responsibilities) The ServiceNow Business Analyst will act as a liaison between business stakeholders and the Vontier IT Shared Services organization to provide insight, analysis and prioritization of backlog items to further develop the ITSM Tools platform within Vontier IT Shared Services. The ServiceNow Business...
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ServiceNow Business Analyst
1 week ago
Bengaluru, Karnataka, India Fresenius Medical Care Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Summary:We are seeking a skilled ServiceNow Business Analyst to join our dynamic team. This role will be instrumental in bridging the gap between business needs and IT solutions, ensuring the successful implementation and optimization of ServiceNow solutions. The ideal candidate will be responsible for gathering requirements, analyzing business...
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ServiceNow Business Analyst
1 week ago
Bengaluru, Karnataka, India RapidBrains Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title:ServiceNow Business Analyst (CSM)Experience Required:5+ yearsLocation:Chennai, Bangalore, HyderabadContract : Long termOverviewWe are seeking an experiencedBusiness Analyst (ServiceNow CSM)with5–8 years of experiencein business analysis and IT project delivery, particularly inServiceNow Customer Service Management (CSM).The ideal candidate will...
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ServiceNow Business Analyst
2 weeks ago
Bengaluru, Karnataka, India Growel Softech Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year:- ServiceNow Business Analyst Capgemini is seeking an experienced Business Analyst with a proven track-record of designing and deploying best practice process solutions as part of a ServiceNow deployment. The ideal candidate will work alongside the Platform Architect and Developer to understand the critical business and operational objectives of our...
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Servicenow Business Analyst
4 days ago
Bengaluru, Mumbai, Pune, India Capgemini Full time ₹ 5,00,000 - ₹ 15,00,000 per yearTotal Exp - 4yrs - 10yrsNotice period - Immediate - 30 daysServiceNow Business AnalystResponsibilitiesThis individual will be responsible for understanding the ServiceNow capabilities and working with customers to evaluate how the tool can meet their requirementsResponsible for understanding how ServiceNow is used by our customers as a reference in...
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ServiceNow Business Analyst
6 days ago
Bengaluru, India RapidBrains Full timeJob Title: ServiceNow Business Analyst (CSM)Experience Required: 5+ yearsLocation: Chennai, Bangalore, HyderabadContract : Long termOverviewWe are seeking an experienced Business Analyst (ServiceNow CSM) with 5–8 years of experience in business analysis and IT project delivery, particularly in ServiceNow Customer Service Management (CSM).The ideal...
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ServiceNow Business Analyst
7 days ago
Bengaluru, India RapidBrains Full timeJob Title: ServiceNow Business Analyst (CSM)Experience Required: 5+ yearsLocation: Chennai, Bangalore, HyderabadContract : Long termOverviewWe are seeking an experienced Business Analyst (ServiceNow CSM) with 5–8 years of experience in business analysis and IT project delivery, particularly in ServiceNow Customer Service Management (CSM).The ideal...
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ServiceNow Business Analyst
3 days ago
Bengaluru, India RapidBrains Full timeJob Title: ServiceNow Business Analyst (CSM)Experience Required: 5+ yearsLocation: Chennai, Bangalore, HyderabadContract : Long termOverviewWe are seeking an experienced Business Analyst (ServiceNow CSM) with 5–8 years of experience in business analysis and IT project delivery, particularly in ServiceNow Customer Service Management (CSM).The ideal...
