CRM Solution Engineer

1 week ago

India Prudentica Consulting LLP Full time

We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. We are expanding our professional services team and looking for talented Solutions Engineers passionate about designing impactful customer interaction experiences and driving successful deployments. As a Solutions Engineer , you will play a key role in designing, building, and deploying modern contact center solutions on NICE CXone and Zoom Contact Center. You’ll work closely with clients and internal stakeholders to understand business requirements, create efficient call flows, and ensure seamless solution delivery. Design and implement call flows, IVRs, and routing logic on NICE CXone or Zoom Contact Center. Collaborate with business stakeholders, developers, and QA teams to ensure high-quality deployments. Support user acceptance testing (UAT) and post-deployment issue resolution. Document configurations, technical designs, and implementation details. Proven experience working with Zoom Contact Center , NICE CXone , or similar CCaaS platforms. Strong understanding of telephony concepts , call routing , ACD , and IVR systems . Hands-on experience with API integrations and web services (REST/SOAP) . Familiarity with cloud environments such as AWS or Microsoft Azure . Zoom Phone Certified Integrator Experience with scripting or programming languages (e.g., JavaScript, Python) is an advantage. Understanding of CRM integrations (Salesforce, HubSpot, etc.) Work with global CX transformation projects across industries. Competitive compensation and growth opportunities.

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