Cloud Solution Architecture

**Cloud Solution Architecture - Dynamics CRM**:
Multiple Locations, India

Date posted

**Sep 22, 2025**
- Job number

**1880972**
- Work site

**3 days / week in-office**
- Travel

**0-25**%**
- Role type

**Individual Contributor**
- Profession

**Customer Success**
- Discipline

**Cloud Solution Architecture**
- Employment type

**Full-Time**

**Overview**:
**Qualifications**:

- 9+ years of industry experience assessing complex, business critical Dynamics CRM - Dynamics 365 Apps and/or D365 Customer Engagement on-premise environments against Microsoft good practices & supporting customers as they go-live and operate their solution
- Dynamics 365 Finance & Operations, Project management, Power Platform experience is a plus.
- Knowledge with tools commonly used to manage complex D365 Apps (Online)/D365 Customer Engagement (CE) implementations,
- Deep understanding of related Microsoft technologies, including SQL, SSRS, SSIS, SharePoint, Visual Studio and.NET
- Knowledge and experience in reviewing Microsoft D365 Apps/Customer Engagement performance, supportability, infrastructure design and customizations Strong problem-solving and technical leadership skills
- Solid understanding of client/server, networking, and Internet technologies fundamentals
- Understanding of n-tier solutions
- Strong problem-solving and technical leadership skills
- Works well in a global team environment
- Adaptability is necessary skills - should be ready to ramp up on newer technologies/product based on customer or business need.
- Excellent Communication Skills - presentation and written English. Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third-party vendors.
- Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus

**Additional Qualifications**:

- Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion.
- Create and manage alert rules and action groups for proactive anomaly detection.
- Query inventory and metadata using Azure Resource Graph.
- Automate reporting and telemetry integration via Microsoft Graph APIs.
- Integrate monitoring outputs with Logic Apps, Power Automate, or ServiceNow for automated workflows.

**Responsibilities**:

- Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance.
- Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices.
- Identify architectural risks, design gaps, and operational inefficiencies across services.
- Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements and deep technical assessments.
- Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution.
- Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements.
- Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation.

**Business Impact**
- Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate engagement hygiene.
- Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
- Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
- 

Industry leading healthcare
- 

Educational resources
- 

Discounts on products and services
- 

Savings and investments
- 

Maternity and paternity leave
- 

Generous time away
- 

Giving programs
- 

Opportunities to network and connect