Cloud Solution Architecture

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. We are looking to hire hands-on Cloud Solution Architect (CSA) to join our diverse, talented, high performance, and innovative Technical Success team within the Developer Success focus area. The position is deeply technical and highly solution focused with unique opportunities to work on the most challenging and exciting projects within Microsoft, as well as providing an opportunity to drive feedback into core Microsoft products to help improve our platforms. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities**: Customer-Centric Approach: - Understand customers’ developer-centric priorities and success measures, with a focus on GitHub adoption and impact. - Innovate with Developer solutions that drive business value. - Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners. Business Impact: - Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments. Curate and produce high quality guidance for our internal and external communities and customers. - Build repeatable IP and assets that create velocity in deployment and drive customer value from their Unified investment. Continuously look to improve upon these assets utilizing the best of field inputs. Technical Leadership: - Advocate for Customers: Share insights and best practices, collaborate with the Engineering team to address key blockers, and influence product improvements, roadmap and feature prioritization. - Continuous Learning: Stay updated on market trends, collaborate with the Developer and GitHub communities, and educate customers about the Microsoft’s Developer technologies. - Accelerate Outcomes: Through engaging with field teams, share expertise, contribute to IP creation, and promote reusability to accelerate customer success, as well as collate feedback on assets to drive improvement and leverage field teams inputs. **Qualifications**: Required/Minimum Qualifications Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field AND 4+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience. Additional or Preferred Qualifications - Business Value: The ability to convey the business needs and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy. - Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies. - Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room." - Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what customer has said. Technical Breadth of technical experience and knowledge in foundational security, DevOps practices, and architecture design, with depth / Subject