IT Support Engineer

12 hours ago


India Textellent, Inc. Full time
Full Time | 100% Work From Home | US Office Hours

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.

Provide technical support to internal and external users including customer service teams as well as clients and partners

Troubleshooting technical issues with minimal support from the development team

Testing and evaluating new releases

Bachelor's degree in computer science or information technology

Experience with tech support for a web-based business application along with a Mobile interface

Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS

Proficiency in browser-based debugging, JSON format, REST API's, database queries and logs

Experience with remote desktop applications and help desk software

Experience in ticket management tools like Clickup, Jira, Trello etc.

Experience in texting and communication-based applications is a plus

Certifications in Linux, Java, Web development, AWS are desirable but not required

Experience in using AI tools for day-to-day tasks

Have a development mindset to quickly scale into a developer with minimal training

COMPENSATION:

~ Market-rate salary commensurate with experience & skills

Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication

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