Client account manager

2 months ago

Bengaluru, India The Hubverse Full time
About Us: The Hubverse
Welcome to Hubverse, a full-stack Branding & Content House built by creators especially for Indian Brands. We are a modern-day Creative Agency: a Think-tank, that partners with brands and creators to craft meaningful digital experiences and scalable influencer strategies.
Through expert storytelling and design, we craft captivating, social-first content for brands and their communities.
By leveraging our media reach through The Hub Bengaluru, we connect communities and deliver impactful storytelling and design. Our social-first content reaches over 250 Million Gen Z and Millennials a year.
We entertain, inform, connect, and transform social media audiences into vibrant communities.
Some of the Industry leaders we have worked with in the past: Padel Park, Under 25 Summit, Zerodha, and many more.
Our Businesses:
The Hubverse
Safina Ventures
The Hub Bengaluru
The Hub Co
Barely Opinionated
Hub Studios
Safina Banquets
CTC: 9-12 LPA + Rewards
Hub Rewards:
5% of the gross value of projects
Additional Rewards:
10% of the first month gross if our client renews their retainer beyond a year.
5 % of gross profits in case of all upsells.
About The Role:
As a Client Account Manager, you will be responsible for building and maintaining relationships with our clients, understanding their needs, and ensuring that we are delivering high-quality creative solutions that meet their expectations.
Key Responsibilities:
Manage responsibilities related to branding, social media, creative projects, and events, ensuring all deliverables align with client expectations and industry standards.
Serve as the lead point of contact for all customer account management matters.
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Shape industry-leading creative strategies for our clients.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Collaborate with our creative team to ensure the delivery of high-quality content.
Help our clients build communities, enable partnerships, manage relationships, host events, and bridge the gap between online storytelling and IRL activations.
Qualifications:
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
Solid experience with any CRM software (e.g., Salesforce, Zoho CRM, or Hub Spot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation abilities
Strong verbal and written communication skills

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