Us voice based customer support – remote

5 days ago


Alwar, India Virtual Lab Tech Full time

*** FOLLOW OUR VIRTUAL LAB TECH PAGE ***Location: Work from Home (India)Shift Timing: Night Shift (US Hours)Job Type: ContractPer Hour: Rs 125About the Role: We are hiring BPO Specialists for a remote contract role to support projects during US business hours. This opportunity is ideal for individuals with prior BPO experience, strong English communication skills and excellent typing skills.________________________________Key Responsibilities:Handle inbound customer interactions via callsProvide accurate, timely and helpful responses to customer queriesFollow standard procedures and scripts when handling different topicsReview, tag, and annotate data sets based on project-specific guidelinesMaintain high accuracy and consistency in data labeling tasksFollow workflows and quality standards defined by the project teamWork with internal tools and platforms to process and review dataMeet daily productivity and quality targets________________________________Requirements:Excellent written English and comprehension skillsMinimum 1-2 years of BPO experience,Experience working with US or UK clients is a plusTyping speed of 45+ WPM with high accuracyStrong attention to detail and ability to follow written instructionsMust have a personal laptop/desktop with webcam (Windows 11) & a good headset/headphoneReliable internet connection (minimum 40 Mbps)Availability to work night shifts (US timings)________________________________Important: This is a contractual role and candidates must have their own equipment and be comfortable working in night shifts. Only candidates meeting the typing and tech requirements will be considered.


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