Quality Assurance Specialist

13 hours ago

Kanpur, India Suraasa Full time

JOB DESIGNATION - Quality Assurance Analyst (Sales)Work Location - NoidaWork schedule - 6 Days (Monday - Saturday)Mandatory Experience - 2+ Years ( Ed-Tech Industry)About the RoleWe are seeking a detail-oriented Quality Assurance Analyst (Sales) to ensure that our counsellors’customer interactions meet the highest standards of quality, compliance, and effectiveness. You willevaluate sales calls, monitor daily performance metrics, and provide actionable insights that driveboth team performance and customer satisfaction.Location: NoidaKey ResponsibilitiesEvaluate Counselling Calls: Review sales calls / sessions per day and assess against KPIs such as script adherence, objection handling, compliance, product knowledge, and customer engagement.Call Scoring & Feedback: Maintain structured scorecards for each call and deliver clear, constructive feedback to sales counsellors, highlighting both strengths and improvement areas.Monitor Daily Metrics: Track and analyse daily activity metrics (call volume, counselling sessions, conversions, etc.) to ensure alignment with performance targets.Trend & Gap Analysis: Identify recurring strengths, common challenges, and skill gaps in calls to inform training and coaching initiatives.Collaboration: Partner with sales managers, trainers, and leadership to share insights, support coaching programs, and improve sales effectiveness.Compliance Monitoring : Ensure all customer interactions strictly adhere to company policies, ethical standards, and regulatory requirements.Reporting: Prepare and present regular reports summarising call quality trends, sales performance, and recommended action points for leadership review.Continuous Improvement: Stay updated with industry best practices in sales quality assurance and contribute to refining evaluation frameworks.Key RequirementsExperience: 2+ years in a Quality Analyst role or a sales role with proven expertise in call evaluation, customer engagement, or performance coaching.Sales Acumen: Strong understanding of sales processes, customer psychology, and effective communication techniques.Analytical Mindset: Ability to objectively assess performance, identify gaps, and recommend actionable solutions.Attention to Detail: Consistency in evaluation, scoring, and reporting.Integrity & Fairness: Strong commitment to unbiased assessments and transparent communication.Communication Skills: Excellent written and verbal communication, capable of delivering feedback constructively.Industry Edge: Background in Education/EdTech will be Mandatory.Onboarding & TrainingTo ensure QAs have both quality knowledge and first-hand sales experience, the role includes astructured onboarding process:2 Weeks Classroom Training (CRT): Covering Setter and Closer training.30 Days On-the-Job Training (OJT): Hands-on exposure to the sales process with the requirement to close 2 sales (no call volume/target pressure).• QA Transition: Successful closures lead to QA training and role start. If closures aren’t met, overall performance and potential will be evaluated for QA transition.This framework ensures QAs gain a holistic view of the sales journey, enabling them to provide feedback that is both accurate and empathetic.

  • Quality Assurance Specialist

    1 day ago

    Kanpur, India Suraasa Full time

    JOB DESIGNATION - Quality Assurance Analyst (Sales)Work Location - NoidaWork schedule - 6 Days (Monday - Saturday)Mandatory Experience - 2+ Years ( Ed-Tech Industry)About the RoleWe are seeking a detail-oriented Quality Assurance Analyst (Sales) to ensure that our counsellors’customer interactions meet the highest standards of quality, compliance, and...

  • Software Quality Specialist

    5 days ago

    kanpur, India beBeequality Full time

    Role OverviewWe are seeking a skilled Quality Assurance Specialist to join our team.The successful candidate will be responsible for ensuring the highest quality of software products.Key Responsibilities:Perform manual testing for web and mobile applications.Execute various types of testing, including UI, functionality, black box, white box, regression, and...

  • Quality assurance analyst

    6 days ago

    Kanpur, India RightSquad Solutions Full time

    Job Description – Quality Analyst (Radiology QA Specialist) Department: Clinical Operations / Quality Location: Remote / On-site (as required) Reports To: Quality Manager / Clinical Director Position Overview We are seeking a highly skilled Quality Analyst (Radiology QA Specialist) to work closely with our team of radiologists to ensure continuous...

  • Quality Assurance – Testing

    2 weeks ago

    Kanpur, Uttar Pradesh, India ALIQAN Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title:Quality Assurance – Testing (Automation + Manual)Location:RemoteExperience:7 – 8 YearsJob type:Contractual for 1 year + ExtendableJob SummaryJob DescriptionReview requirements, specifications and technical design documents to provide timely and meaningful feedback.Create detailed, comprehensive and well-structured test plans and test...

  • Quality Assurance Specialist

    2 weeks ago

    Kanpur, India Philodesign Technologies Inc Full time

    We’re Hiring: Salesforce CPQ QA Automation EngineerJob Title: Salesforce CPQ QA Automation EngineerLocation: RemoteExperience: 5–8 yearsEmployment Type: ContractKey ResponsibilitiesDevelop, execute, and maintain test plans, test cases, and automation scripts for Salesforce CPQ applications.Perform functional, regression, and integration testing across...

  • Quality Assurance Engineer

    1 week ago

    Kanpur, India Whatjobs IN C2 Full time

    Company Name: TerraFinn Technologies Client: Fitch Ratings Website: Salary: 25+ lacs Mode: Full-time, remote Joining: Immediate Lead/Senior Quality Assurance About the Role We are seeking a highly skilled Automation QA Engineer with expertise in AI-driven testing to join our quality engineering team. The ideal candidate will have strong experience in...

  • Quality Assurance

    6 days ago

    Kanpur, India Whatjobs IN C2 Full time

    Who we are Verona is an authenticated matchmaking community designed exclusively for the modern, global Indian. We’re on a mission to foster fulfilling partnerships that last lifetimes. In a country where dating app disillusionment abounds, Verona makes the matchmaking process delightful—and effective. Verona was founded by two serial entrepreneurs Mr....

  • Quality Assurance Automation Engineer

    3 weeks ago

    Kanpur, India VAYUZ Technologies Full time

    JOB DESCRIPTION Role Expectations: Responsibilities Design, develop, and maintainautomated test frameworksand scripts for web, API, and mobile applications. Collaborate closely with developers, product managers, and DevOps to ensure seamless integration and high-quality releases. Identify, document, and trackdefectsandtest coverageusing test management tools...

  • Quality Specialist After Sales

    6 days ago

    Kanpur, India Huba Control AG Full time

    Position Name & Department Summary - Quality Specialist After SalesAdministrative handling of all product related complaints, returns and credit note processes. Ensuring accurate case registration, coordination with Quality, Sales and Logistics, timely communication with customers and full documentation in Complaint Tool. Supporting After Sales performance...

  • Quality Specialist After Sales

    6 days ago

    Kanpur, India Huba Control AG Full time

    Position Name & Department Summary - Quality Specialist After SalesAdministrative handling of all product related complaints, returns and credit note processes. Ensuring accurate case registration, coordination with Quality, Sales and Logistics, timely communication with customers and full documentation in Complaint Tool. Supporting After Sales performance...