Quality Specialist After Sales
3 days ago
Position Name & Department Summary - Quality Specialist After SalesAdministrative handling of all product related complaints, returns and credit note processes. Ensuring accurate case registration, coordination with Quality, Sales and Logistics, timely communication with customers and full documentation in Complaint Tool. Supporting After Sales performance through KPI tracking, process monitoring and efficient workflow coordination.Job Title - Quality Specialist After SalesReports to: Head of Quality/EHS & Local country reportingRole Summary: Administrative processing of customer returns, complaints and credit notes. Coordination with Quality, Sales and Logistics to ensure timely case handling and customer communication. Maintaining accurate data in ERP and CRM and supporting After Sales performance through KPI reporting.Primary Responsibilities:Return and Complaint HandlingRegistration and coordination of all products related complaintsDocumentation and warranty verificationCase entry and updating in the Complaint ToolMonitoring Logistical handling of returned goodsCoordination with Technical department, Sales and LogisticsCustomer & External Sales communication during the full case lifecycleComplete and accurate case documentationCredit Note Management for within warrantee casesKPI Tracking and ReportingMaintenance and Monitor Quality related KPIsMonitoring of case volume, processing time and open creditsStatistical evaluation of product related indicators such as PPM trends, recurring defects and cost driversIdentification of abnormal patterns in complaints, product families or marketsAnalysis of cost of non-quality and return related expensesPreparation of management summaries and reports. Support of continuous improvement initiatives through data insights.Technical Skills/Knowledge:Min 5 years of working experience in engineering/technical products; sensors, instrumentation etc.Experience in complaint handling, customer support or after sales processesHigh proficiency in English language is essential including the ability to converse and write about technical subjects.Excellent Numeracy skills, Competence in KPI reporting (Excel / Power BI)Education/Soft skills:Degree in B. Tech/BE in Electronics stream.Excellent and proactive communication skills both verbal/written.Adaptability & FlexibilityProblem-Solving & Analytical thinkingCollaboration & teamworkDemonstrates tenacity and drives for resultsCustomer orientation and reliability. Conflict resolution techniques with positive mindsetlevel☒ Individual contributor
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Quality Specialist After Sales
4 days ago
Kanpur, India Huba Control AG Full timePosition Name & Department Summary - Quality Specialist After SalesAdministrative handling of all product related complaints, returns and credit note processes. Ensuring accurate case registration, coordination with Quality, Sales and Logistics, timely communication with customers and full documentation in Complaint Tool. Supporting After Sales performance...
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Sales specialist
4 weeks ago
Kanpur, India Infinity Info Solution Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site Sales Specialist role located in Kanpur at Infinity Info Solution. The Sales Specialist will be responsible for communication with customers, providing excellent customer service, driving sales, conducting training, and managing sales...
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Sales Specialist
2 weeks ago
Kanpur, India Infinity info solution Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site Sales Specialist role located in Kanpur at Infinity Info Solution. The Sales Specialist will be responsible for communication with customers, providing excellent customer service, driving sales, conducting training, and managing sales activities.Qualifications-...
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Sales Specialist
3 weeks ago
Kanpur, India Infinity info solution Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site Sales Specialist role located in Kanpur at Infinity Info Solution. The Sales Specialist will be responsible for communication with customers, providing excellent customer service, driving sales, conducting training, and managing sales activities.Qualifications-...
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Sales Specialist
4 weeks ago
Kanpur, India Infinity info solution Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site Sales Specialist role located in Kanpur at Infinity Info Solution. The Sales Specialist will be responsible for communication with customers, providing excellent customer service, driving sales, conducting training, and managing sales activities....
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Sales Specialist
2 weeks ago
Kanpur, India Infinity info solution Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site Sales Specialist role located in Kanpur at Infinity Info Solution. The Sales Specialist will be responsible for communication with customers, providing excellent customer service, driving sales, conducting training, and managing sales activities....
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Sales Specialist
3 weeks ago
Kanpur, India Infinity info solution Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site Sales Specialist role located in Kanpur at Infinity Info Solution. The Sales Specialist will be responsible for communication with customers, providing excellent customer service, driving sales, conducting training, and managing sales activities....
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Sales Specialist
4 weeks ago
Kanpur, India Infinity info solution Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site Sales Specialist role located in Kanpur at Infinity Info Solution. The Sales Specialist will be responsible for communication with customers, providing excellent customer service, driving sales, conducting training, and managing sales activities....
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Sales Specialist
4 weeks ago
Kanpur, India SAARTEK Full timeCompany DescriptionSAARTEK works with Telecom operators, Vendors, and other businesses globally to expertly obtain the environmental and planning approvals necessary to move projects from the conceptual stage to physical, benefit-generating reality in an efficient and cost-effective manner. With hands-on experience from hundreds of thousands of successful...
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Sales Specialist
2 days ago
Kanpur, India FinnDMC Full timeCompany DescriptionFinnDMC is a premier B2B destination management company specializing in crafting personalized travel experiences to Finland. With a focus on showcasing the unique beauty of Finland, including the Northern Lights, Lapland's serenity, and Helsinki's vibrant culture, we work with travel agents worldwide to deliver exceptional itineraries. Our...
