JAGGAER | IT Support Administrator
2 weeks ago
Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit Main Tasks
The connection point between internal users and other departments.
Customer relationships, issue handling and escalation management.
Document and update all issues in Jira Cloud ticketing system.
Responsible for processes and knowledge of in-house solutions.
Work is hybrid and organized in 2 shifts in a bi-weekly rotation. (1 week AM in office/1 week PM, with flexibility)
Clear progress path and opportunities for growth.
Provide prompt response for users requiring assistance with information technology issues and problems. This includes phone support, Remote Control, and chat support for global users.
Perform Level 1 administration tasks on supported end user applications and tools.
Perform user account administration according to defined procedures.
Performs technical tasks related to the installation and maintenance of systems, software products, VPN, M365, networking and cloud services.
Provide support on corporate end user applications and systems including Microsoft 365, Zscaler, remote access systems, telephone systems.
Resolve routine problems and escalate non-routine problems.
Perform routine tasks for onboarding and offboarding user accounts to meet all internal and external audit standards.
Your Profile
Excellent written and verbal skills in English is mandatory.
Driven self-starter with a positive attitude who absorbs and applies knowledge, process, and logical thinking.
Ability to contribute as a part of a larger team in a fast-paced environment.
Experience with Active Directory or Microsoft Azure/365 environment.
Experience with Amazon AWS, Zscaler or Atlassian Jira is desirable.
Experience or interest supporting and maintaining MAC OS, Linux, and Windows 10/11 in an enterprise computing environment is desirable.
Ability to document processes and create knowledge base articles on varying subjects and processes.
Good understanding of business processes and proficient computer skills.
Strong customer focus, communication skills and highly stress resistant.
Ability to learn quickly, take ownership of issues and willingness to do so.
Creative, solution-oriented, and able to work autonomously.
Must be detail orientated with the ability to update tickets in a clear concise and consistent manner.
Experience troubleshooting end-user connectivity
What We Offer:
At JAGGAER, we are committed to supporting you and your family’s well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include Health, Accidental Insurance, and Term Life.
Our Values:
At JAGGAER, our values shape everything we do—from supporting customers and collaborating with teammates to building products and fostering our culture.
Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success.
Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results.
Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions.
EEO:
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
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