Customer advocacy
5 days ago
Job Title: Customer Advocacy Experince: 8-12 Years Location: Hyderabad (Office) & Mumbai Summary: We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our Net Promoter Score (NPS). Role & Responsibilities: Conduct In-depth Customer Research: Gather and analyze customer data to understand their needs and preferences. Travel: Willingness to travel across India and select regions in Asia for customer meetings. Technical Advisory Support: Collaborate closely with Product Managers (PM) and cross-functional teams to provide technical advisory support for customers. Monitor Revenue Movements: Vigilantly monitor customer revenue movements to ensure retention and minimize churn. Identify Opportunities: Understand customer needs, identify new opportunities, and generate organic leads through existing customers. Increase NPS: Continuously strive to increase the company's Net Promoter Score (NPS) . Customer Engagement: Drive customer engagement through personalized workshops and active participation in marketing promotions. B2 B Sales: Conduct B2 B sales, including upselling and cross-selling existing products and services. Sales Routing: Route qualified opportunities to the appropriate sales teams for further development and closure. Advocacy Activities: Maintain a comprehensive record of advocacy activities and their progress. Address Grievances: Timely and effectively address customer grievances through the ticketing platform. Collaborate for Enhancement: Collaborate with internal leaders to consistently enhance business and customer value. Desired Experience: 5-8 Years in Customer Success: Experience in customer experience/success within the IT product sector. Passion for Customer Service: Demonstrates an exceptional passion for customer service, consistently surpassing customer expectations. Collaborative Attitude: Possesses a collaborative attitude, working effectively with cross-functional leaders to achieve resolutions. Problem-solving Skills: Proficient in problem-solving, adept at addressing challenges in any given situation. Empathy and Resolution: Displays empathy towards customer concerns and delivers timely resolutions. Conflict Resolution: Demonstrates proficiency in conflict resolution, negotiation, and de-escalation. Multitasking Ability: Capable of multitasking in a dynamic, high-energy environment. Accountability and Ownership: Holds oneself accountable and takes ownership of assigned roles and portfolios. Quick Decision-making: Possesses quick decision-making abilities, particularly in heated situations, to address customer grievances promptly. Fluent Communication: Fluent communication skills in English, Hindi/Telugu are essential.
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Customer Advocacy
2 weeks ago
mumbai, India Cloud4C Services Full timeJob Title: Customer Advocacy Experince: 8-12 Years Location: Hyderabad (Office) & Mumbai Summary: We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing...
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Customer Advocacy
2 weeks ago
Mumbai, India Cloud4C Services Full timeJob Title: Customer AdvocacyExperince: 8-12 YearsLocation: Hyderabad (Office) & MumbaiSummary:We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our...
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Customer Advocacy
2 weeks ago
mumbai, India Cloud4C Services Full timeJob Title: Customer AdvocacyExperince: 8-12 YearsLocation: Hyderabad (Office) & MumbaiSummary:We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our...
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Customer advocacy
2 weeks ago
Mumbai, India Cloud4C Services Full timeJob Title: Customer AdvocacyExperince: 8-12 YearsLocation: Hyderabad (Office) & MumbaiSummary:We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our...
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Customer Advocacy
6 days ago
Mumbai, India Cloud4C Services Full timeJob Title: Customer Advocacy Experince: 8-12 Years Location: Hyderabad (Office) & Mumbai Summary: We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management,...
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Customer Advocacy
2 weeks ago
Mumbai, India Cloud4C Services Full timeJob Title: Customer AdvocacyExperince: 8-12 YearsLocation: Hyderabad (Office) & MumbaiSummary:We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our Net...
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Customer Advocacy
2 weeks ago
Mumbai, India Cloud4C Services Full timeJob Title: Customer Advocacy Experince: 8-12 Years Location: Hyderabad (Office) & Mumbai Summary: We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing...
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Customer Advocacy
2 weeks ago
Mumbai, India Cloud4C Services Full timeJob Title: Customer AdvocacyExperince: 8-12 YearsLocation: Hyderabad (Office) & MumbaiSummary:We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our Net...
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Customer Advocacy
2 weeks ago
Mumbai, India Cloud4C Services Full timeJob Title: Customer Advocacy Experince: 8-12 Years Location: Hyderabad (Office) & Mumbai Summary: We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management,...
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Customer Advocacy
2 weeks ago
Mumbai, India Cloud4C Services Full timeJob Title:Customer AdvocacyExperince:8-12 YearsLocation:Hyderabad (Office) & MumbaiSummary:We are seeking a dynamicCustomer Advocacywith exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our Net...
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Customer Advocacy Leader
4 weeks ago
Mumbai, Maharashtra, India Exasol Full timeAbout the RoleWe are seeking a seasoned professional to lead our customer advocacy efforts, driving the growth and engagement of our vibrant community of data professionals.The ideal candidate will have a proven track record of building and nurturing online and offline communities, with a deep understanding of the data and analytics market.Responsibilities...
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Lead Customer Advocacy
3 days ago
Mumbai, India Aptia Group Full timeRoles & Responsibilities:Map all of the underlying operational data - volumetric, qualitative, people/capacity measures, effort and time tracking, timeliness and customer measures, etcDraw insights from the data you see so that COO’s and Operations management derive a deeper understanding of their operationsFind areas of improvement to make teams more...
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Lead Customer Advocacy
2 days ago
Mumbai, India Aptia Group Full timeRoles & Responsibilities: Map all of the underlying operational data - volumetric, qualitative, people/capacity measures, effort and time tracking, timeliness and customer measures, etc Draw insights from the data you see so that COO’s and Operations management derive a deeper understanding of their operations Find areas of improvement to make teams more...
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Lead Customer Advocacy
2 days ago
Mumbai, India Aptia Group Full timeRoles & Responsibilities:Map all of the underlying operational data - volumetric, qualitative, people/capacity measures, effort and time tracking, timeliness and customer measures, etcDraw insights from the data you see so that COO’s and Operations management derive a deeper understanding of their operationsFind areas of improvement to make teams more...
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Cloud4C Services | Customer Advocacy | mumbai
2 weeks ago
mumbai, India Cloud4C Services Full timeJob Title: Customer Advocacy Experince: 8-12 Years Location: Hyderabad (Office) & Mumbai Summary: We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing...
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Cloud4C Services | Customer Advocacy | mumbai
2 weeks ago
mumbai, India Cloud4C Services Full timeJob Title: Customer AdvocacyExperince: 8-12 YearsLocation: Hyderabad (Office) & MumbaiSummary:We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our Net...
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Lead Customer Advocacy
2 days ago
Mumbai, India Aptia Group Full timeRoles & Responsibilities:Map all of the underlying operational data - volumetric, qualitative, people/capacity measures, effort and time tracking, timeliness and customer measures, etcDraw insights from the data you see so that COO’s and Operations management derive a deeper understanding of their operationsFind areas of improvement to make teams more...
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Head of Customer Advocacy and Community Lead
3 weeks ago
Mumbai, Maharashtra, India Exasol Full timeRole SummaryWe are seeking a skilled Head of Customer Advocacy and Community to join our team. As a key member of our organization, you will be responsible for building, nurturing, and fostering a vibrant customer community.Key Responsibilities:Develop and execute a comprehensive strategy to cultivate a thriving online and offline community of data...
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Mumbai, Maharashtra, India Exasol Full timeRole OverviewExasol seeks a skilled professional to drive the development and implementation of a comprehensive customer advocacy strategy. This individual will be responsible for building and fostering a vibrant community of data professionals who utilize Exasol's solutions.Key Responsibilities:Community Building: Develop and execute a strategy to cultivate...
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mumbai, India Aptia Group Full timeRoles & Responsibilities:Map all of the underlying operational data - volumetric, qualitative, people/capacity measures, effort and time tracking, timeliness and customer measures, etcDraw insights from the data you see so that COO’s and Operations management derive a deeper understanding of their operationsFind areas of improvement to make teams more...
