Customer Advocacy
2 weeks ago
Customer AdvocacyExperince:
8-12 YearsLocation:
Hyderabad (Office) & Mumbai
Summary:We are seeking a dynamic
Customer Advocacy
with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our Net Promoter Score (NPS).
Role & Responsibilities:Conduct In-depth Customer Research: Gather and analyze customer data to understand their needs and preferences.Travel:
Willingness to travel across India
and select regions in Asia for customer meetings.Technical Advisory Support: Collaborate closely with Product Managers (PM) and cross-functional teams to provide technical advisory support for customers.Monitor Revenue Movements: Vigilantly monitor customer revenue movements to ensure retention and minimize churn.Identify Opportunities: Understand customer needs, identify new opportunities, and generate organic leads through existing customers.Increase NPS: Continuously strive to increase the company's
Net Promoter Score (NPS) .Customer Engagement: Drive customer engagement through personalized workshops and active participation in marketing promotions.B2B Sales: Conduct B2B sales, including upselling and cross-selling existing products and services.Sales Routing: Route qualified opportunities to the appropriate sales teams for further development and closure.Advocacy Activities: Maintain a comprehensive record of advocacy activities and their progress.Address Grievances: Timely and effectively address customer grievances through the ticketing platform.Collaborate for Enhancement: Collaborate with internal leaders to consistently enhance business and customer value.
Desired Experience:5-8 Years in Customer Success: Experience in customer experience/success within the IT product sector.Passion for Customer Service: Demonstrates an exceptional passion for customer service, consistently surpassing customer expectations.Collaborative Attitude: Possesses a collaborative attitude, working effectively with cross-functional leaders to achieve resolutions.Problem-solving Skills: Proficient in problem-solving, adept at addressing challenges in any given situation.Empathy and Resolution: Displays empathy towards customer concerns and delivers timely resolutions.Conflict Resolution: Demonstrates proficiency in conflict resolution, negotiation, and de-escalation.Multitasking Ability: Capable of multitasking in a dynamic, high-energy environment.Accountability and Ownership: Holds oneself accountable and takes ownership of assigned roles and portfolios.Quick Decision-making: Possesses quick decision-making abilities, particularly in heated situations, to address customer grievances promptly.Fluent Communication: Fluent communication skills in English, Hindi/Telugu are essential.
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mumbai, India Cloud4C Services Full timeJob Title: Customer Advocacy Experince: 8-12 Years Location: Hyderabad (Office) & Mumbai Summary: We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing...
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Mumbai, India Cloud4C Services Full timeJob Title: Customer AdvocacyExperince: 8-12 YearsLocation: Hyderabad (Office) & MumbaiSummary:We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our...
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Mumbai, India Cloud4C Services Full timeJob Title: Customer AdvocacyExperince: 8-12 YearsLocation: Hyderabad (Office) & MumbaiSummary:We are seeking a dynamic Customer Advocacy with exceptional relational skills to foster win/win environments for our clients and internal teams. The ideal candidate will excel in customer success, growth, revenue retention, churn management, and enhancing our...
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