Senior Officer

7 hours ago

Hyderabad, Telangana, India Kshema General Insurance Limited Full time
Kshema is India's only digital insurance company, with a focus on cultivators in the food and agriculture sectors. Kshema provides cultivators with resilience from financial distress due to catastrophic climate events and perils through localized insurance products. We are continually working with cutting-edge technologies to develop better systems for building trust with our customers. We are passionate about making a difference via innovation, sustainability, and a merit-based approach.

Kshema is headquartered in Hyderabad, Telangana, India, and has a pan-India presence. Kshema offers an exceptional career development platform for professionals aspiring to high-level achievement.

The Senior Grievance Redressal Officer will lead and manage the grievance redressal function across the organization, ensuring timely, fair, and regulatory-compliant resolution of customer complaints. Oversee the end-to-end grievance redressal process across all branches and digital platforms.

Ensure all complaints are acknowledged within targeted working days and resolved within stipulated duration as per regulatory norms.

Certify closure of complaints where contractual, statutory, and regulatory obligations have been fulfilled

Regulatory Compliance:

Maintain and update the Grievance Redressal Policy and ensure it is filed with regulator efficiently.

Act as the senior escalation point for unresolved complaints.

Generate periodic reports on complaint trends, resolution timelines, and customer satisfaction metrics.

Conduct training workshops on grievance handling and customer service best practices.

Experience:

Minimum 10 years of experience in grievance redressal function in insurance or financial services.

Proven track record of successfully managing grievance regulatory norms with proactive approach.

Experience in managing diverse general insurance products and cross functional teams.

Graduate/Postgraduate in Law, Insurance, or Business Administration.

Familiarity with regulatory frameworks and legal aspects of insurance.

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