Senior Grievance Redressal Officer

3 weeks ago

Hyderabad, Telangana, India Kshema General Insurance Limited Full time

Kshema Organisation:

Kshema is India's only digital insurance company, with a focus on cultivators in the food and agriculture sectors. Kshema provides cultivators with resilience from financial distress due to catastrophic climate events and perils through localized insurance products. At Kshema, we empower cultivators. We are continually working with cutting-edge technologies to develop better systems for building trust with our customers. We are passionate about making a difference via innovation, sustainability, and a merit-based approach.

Kshema is headquartered in Hyderabad, Telangana, India, and has a pan-India presence. It employs more than 1000 people, both directly and indirectly, and is rapidly growing organically through an innovative product range. Kshema is an equal opportunity employer. Kshema offers an exceptional career development platform for professionals aspiring to high-level achievement.

For more information, visit .

Brief Description:

The Senior Grievance Redressal Officer will lead and manage the grievance redressal function across the organization, ensuring timely, fair, and regulatory-compliant resolution of customer complaints. The role is pivotal in maintaining customer trust and ensuring adherence to IRDAI guidelines.

Key Responsibilities:

Grievance Management

  • Oversee the end-to-end grievance redressal process across all branches and digital platforms.
  • Ensure all complaints are acknowledged within targeted working days and resolved within stipulated duration as per regulatory norms.
  • Certify closure of complaints where contractual, statutory, and regulatory obligations have been fulfilled

Regulatory Compliance:

  • Ensure compliance with regulator's Protection of Policyholders' Interests (PPHI) Regulations and Grievance Redressal Guidelines.
  • Maintain and update the Grievance Redressal Policy and ensure it is filed with regulator efficiently.
  • Interface with regulators Integrated Grievance Management System (IGMS) and ensure accurate reporting

Customer Advocacy:

  • Act as the senior escalation point for unresolved complaints.
  • Liaise with the Insurance Ombudsman and Consumer Commissions when necessary.
  • Ensure transparency and fairness in all customer interactions.

Technology & Reporting:

  • Oversee grievance tracking systems and ensure integration with regulator's systems.
  • Generate periodic reports on complaint trends, resolution timelines, and customer satisfaction metrics.
  • Analyse root causes and recommend systemic improvements.

Team Leadership:

  • Lead and mentor a team of grievance officers across regional offices.
  • Conduct training workshops on grievance handling and customer service best practices.

Experience:

  • Minimum 10 years of experience in grievance redressal function in insurance or financial services.
  • Proven track record of successfully managing grievance regulatory norms with proactive approach.
  • Experience in managing diverse general insurance products and cross functional teams.
  • Excellent stakeholder management and communication skills.

Education:

  • Graduate/Postgraduate in Law, Insurance, or Business Administration.
  • Certification in Insurance (e.g., III, IRDAI modules) is a plus.

Competencies / Skills:

  • Strong understanding of general insurance products and processes.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with attention to detail.
  • Familiarity with regulatory frameworks and legal aspects of insurance.
  • Proficiency in grievance management systems and reporting tools.

  • Senior Grievance Redressal Officer

    3 weeks ago

    Hyderabad, Telangana, India Kshema General Insurance Limited Full time

    Kshema Organisation:Kshema is India's only digital insurance company, with a focus on cultivators in the food and agriculture sectors. Kshema provides cultivators with resilience from financial distress due to catastrophic climate events and perils through localized insurance products. At Kshema, we empower cultivators. We are continually working with...

  • Senior Human Resources Manager

    2 weeks ago

    Hyderabad, Telangana, India Exxeella Education Group Full time

    Job Title: Senior Human Resource Manager Company: Exxeella Education Group Location: Hyderabad Salary: ₹3.6 - 4.0 LPA Experience Required: 3 – 5 years (preferably in the education field) About the Role Exxeella is seeking a dedicated and experienced Senior Human Resource Manager to lead HR operations and support organizational...

  • High Salary) Senior Human Resources Manager

    3 weeks ago

    Hyderabad, Telangana, India Exxeella Education Group Full time

    Job Title: Senior Human Resource Manager Company: Exxeella Education Group Location: Hyderabad Salary: ₹3.6 - 4.0 LPA Experience Required: 3 – 5 years (preferably in the education field)About the RoleExxeella is seeking a dedicated and experienced Senior Human Resource Manager to lead HR operations and support organizational growth. The ideal candidate...

  • Compliance Manager

    4 weeks ago

    Hyderabad, Telangana, India NKlusive Full time

    About the Company:-NK Realtors, is one of the largest vertically integrated real estate service providers in India since the last 40 years. Headquartered in Kolkata, the company is well known for its deep employee centric approach NK Realtors is easily one of the best organizations to work for and build careers. With the real estate industry on the threshold...

  • Sales Team Lead

    4 days ago

    Hyderabad, Telangana, India Hike Education Full time

    About the CompanyHike Education is one of the leading EdTech companies working with the top B-schools providing support and assistance to the students.It was started in the year 2014 by a team of 2 visionary people with a motive to bring revolution in the EdTech industry. The aim was to fill the gap for aspiring professionals to pursue higher education and...

  • Strategic HR Leader

    4 days ago

    Hyderabad, Telangana, India beBeeHumanResources Full time

    Job Title: Senior Human Resource ManagerWe are seeking a dedicated and experienced HR professional to lead our HR operations and support organizational growth.The ideal candidate will bring expertise in HR practices within the education sector, with a strong focus on payroll management and employee engagement.About the RoleThis is an exciting opportunity for...

  • 15h Left Am Hrbp

    3 weeks ago

    Hyderabad, Telangana, India CIEL HR Full time

    The role will be end to end HRBP for warehouse employees The role is a people manager role with offroll HRBPs WH Site HR as reportees Role will require high initiative and ownership to not only drive process and compliances but also proactively identify ground issues and escalate to right teams for proactive actions In addition to the HRBP role the...

  • Senior Security Officer

    3 weeks ago

    Hyderabad, Telangana, India Directorate General Of Army Air Defence Full time

    Job DescriptionCompany DescriptionThe Directorate General Of Army Air Defence is an active corps of the Indian Army, tasked with the critical role of protecting the countrys airspace from foreign threats. The corps plays a crucial role in safeguarding national security through its specialised air defence operations.Role DescriptionThis is a full-time,...

  • Officer – HR

    4 weeks ago

    Hyderabad, Telangana, India Nuevosol Energy Pvt Ltd Full time

    Nuevosol is seeking a proactive and dedicated Officer – HR (Plant Support) to support its manufacturing operations through effective HR and administrative management. The ideal candidate will play a key role in ensuring compliance with labour laws and statutory requirements, fostering a positive workplace culture, and providing day-to-day support to the...

  • Senior Human Resources Manager

    4 days ago

    Hyderabad, Telangana, India Exxeella Education Group Full time

    Job Title: Senior Human Resource ManagerCompany: Exxeella Education GroupLocation: HyderabadSalary: ₹ LPAExperience Required: 3 – 5 years (preferably in the education field)About the Role Exxeella is seeking a dedicated and experienced Senior Human Resource Manager to lead HR operations and support organizational growth. The ideal candidate will...