Compliance Manager

4 weeks ago

Hyderabad, Telangana, India NKlusive Full time

About the Company:-

NK Realtors, is one of the largest vertically integrated real estate service providers in India since the last 40 years. Headquartered in Kolkata, the company is well known for its deep employee centric approach NK Realtors is easily one of the best organizations to work for and build careers. With the real estate industry on the threshold of tremendous growth over the next 20 years, NK Realtors with its rich history, brand & structure gives the perfect opportunity to grow your career. "NKlusive" is an exclusive intermediary of NK Realtors dealing in "Premium & Luxury Homes".

As a Compliance Specialist, your responsibilities will include:

  • Gain comprehensive understanding of company objectives, mission, vision, values and policies through self-initiated and guided learning. Engage with cross-functional teams, process manuals, legal circulars and internal systems to build domain knowledge.
  • Conduct detailed audits of physical documents, emails, CRM/ERP entries, and other communication channels. Identify policy breaches, propose corrective actions, and suggest process enhancements to mitigate recurring compliance issues.
  • Address customer grievances routed through the Customer Grievance Cell in a timely manner. Conduct customer satisfaction surveys using digital and physical methods. Analyse feedback to identify service gaps and propose improvement.
  • Maintain and share work calendars, task trackers, and audit reports periodically as required by the management or departmental head.
  • Execute additional tasks assigned by the Training and Compliance Department or Management as per organizational requirements.

Desired Candidate Profile:

  • Qualification - Graduation/Post Graduation in any stream.
  • Work Experience – 2 to 6 years' in a similar role such as Process Auditor, Process/Management Trainer or Compliance Specialist. Experienced in handling compliance, process optimization and customer grievance redressal is preferable. Proficiency in MS Office Suite, especially MS Excel (functions, data analysis, pivot tables, etc.).
  • Self-driven, disciplined, punctual, excellent time management, proficient in verbal and written communication, problem-solving and conflict management. Strong auditing and process understanding.
  • Fluency in English and Hindi (verbal & written) is mandatory. Working knowledge of Telugu is an added advantage.

Salary & Compensation: As per Industry Standard + Incentives, PF, Statutory Bonus, Medical Benefits & Travel

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