Lead Associate

1 month ago


gurugram, India WNS Full time

Job Description: - The Mortgage conditions review associate review and determine the eligibility of documents received and accordingly take action on the conditions available on loan. Mortgage conditions review associate role includes but not limited to analyzing and verifying documents received against conditions, review all 4 C’s and make decisions whether a condition can be satisfied or not.The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services.Responsibilities: - Review documents received against conditions and accordingly action the conditions.Analyzing credit, income, and assets documents to properly assess condition’s requirement and promptly provide decisionsReview property documentation including title commitments, sales contracts, insurance, and flood determinationsMaintain a well-developed knowledge of loan product guidelines and industry regulations, including assisting in the prevention, detection, and resolution of mortgage fraudReview and analyze appraisals for value and compliance with industry requirementsDemonstrate the ability to independently make sound decisions based on the creditworthiness of the applicants based on established underwriting guidelines, policies, procedures, knowledge, and experienceComplete Daily Quality audits as per the process requirement - Quality Analyst is responsible for Chat / Backoffice evaluations, monitoring, assessing and improving the Quality of serviceProvide Feedback to the agents for the error identifiedConduct Customer comeback analysis for all the errors received from the clientsTo meet the monthly Sampling numbers as per the targetComplete the Feedback targets as specified in the QSD (Quality Standard Document)Prepare all team and client related reports for QualityComplete RCA for all the errors identifiedEnsure the QA process adheres to ISO guidelinesIdentify the improvement areas for staff and share it with the AM/DM/GM QualityCommunication with clients on a periodic basisComplete the Calibration exercise on a periodic basis as definedCreate Error analysis/RCA Report Attend all the development and quality trainings that are Prescribed for a QAHelp operations in identifying the TNI(Training Need Information) for the low performing staffQualifications: - Bachelors in any stream.3+ Years relevant experience


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