Customer Onboarding Specialist | Chennai

3 days ago

chennai, India Profit.co Full time

Customer Onboarding Specialist | Chennai Help Us Scale Success to Hundreds of New Customers Profit.co is on fire Trusted by 50+ Fortune 500 companies, we're revolutionizing how organizations execute strategy. For 7 years, we've been the platform of choice for companies ready to turn ambitious goals into reality through our powerful OKR, KPI tracking, and task management solution. Now we're scaling FAST, and we need a dynamic Customer Onboarding Specialist to join our Chennai team and welcome the next wave of customers into the Profit.co family The Opportunity This is where growth happens As we rapidly expand our customer base, you'll be at the forefront—welcoming new customers from day one and guiding them through transformative onboarding journeys. From ambitious startups to established enterprises joining our community, you'll be the person who ensures every new customer becomes a success story. You'll manage multiple onboarding programs simultaneously, building scalable processes that fuel our explosive growth Your Mission (Should You Choose to Accept It) Welcome New Customers with Impact : Lead engaging multi-month onboarding programs for our growing customer base across all segments Scale Onboarding Excellence : Build repeatable, high-quality onboarding experiences that work for 10 customers today and 100 tomorrow Inspire Through Training : Deliver energizing product demos, workshops, and training sessions that turn new users into confident power users Build Lasting First Impressions : Create meaningful relationships with customers from their very first interaction, setting them up for long-term success Create & Innovate : Develop onboarding playbooks, training materials, video tutorials, and resources that scale our success Drive Adoption & Value : Track onboarding metrics, celebrate early wins, and ensure customers see ROI quickly Be the Customer Voice : Partner with Sales, Customer Success, and Product teams to continuously improve the onboarding experience Champion Strategy Execution : Guide new customers through OKR implementation, best practices, and change management strategies  You're Our Perfect Match If You Have 3+ years of making customers successful in onboarding, customer success,

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