QAAgility Technologies | Project
3 days ago
Job Title: Project & Service management consultant
Job Type: Hybrid (Bengaluru)
Years of Experience: 8+ Years
Skill Area:
IT operational management, IT service delivery, project coordination
Main Technology:
Project and Service Management
Mandatory Skills:
IT operational management, IT service delivery, project coordination, Communication, Stakeholder Management.
Optional Skills:
Basic understanding of server operation.
Roles & Responsibilities:
- QFIT – Systems (Quality & Facilities IT) department has systems which support Quality and Facility processes in Novo Nordisk. This position is System Manager, primarily responsible for managing and supporting business critical Facility systems of NNI & IO region. Will be System Manager for 8+ small to medium size systems and act as backup/delegate to System Manager for Corporate Facility System (HQ based).
- Support System Manager during transition of facility systems from NNI and IO to Global IT GBS specially focusing Facility and Finance/Legal IT system.
- Prepare, manage and drive to closure/sign-off of the transition plan for IO facility systems.
- Prepare and own hyper-care activities/support post system transition to Global IT GBS.
- Responsible for release management – project/release planning, stakeholder and vendor coordination, track and manage the release plan, forecasting and mitigate risk, management reporting of release milestone, capacity forecast/planning, budget management.
- Should be able to handle medium size upgrade/project (~0.5 mio to 1 mio USD)
- Prepare IT Risk assessment of IT system.
- Regular management reporting of system status and health.
- Coordinate and manage line of business expectations during transition as well as provide daily support to Line of Business during steady state operation phase,
- Create/update project documentation like URS, FDS and CIL, etc.
- Configuration of the system based on the design documents.
- Responsible for testing activities related to development of test cases and test reports for user acceptance testing.
- Incident and problem support and reporting on regular basis
- Monitor the effectiveness of the incident and problem management process and make recommendations for improvements
- Compliance with Quality Docs
- Change management including system upgrades, enhancements
- Act as a techno-functional expert and single point of contact for users/affiliates
- Vendor management
- Preparation of IT Risk Assessment
- Work in agile setup (Scrum/DevOps)
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