Aptita | Software Support Engineer | hyderabad

3 weeks ago


hyderabad, India Aptita Full time

Urgent Hiring


Role : Software Support Associate

Location : Hyderabad

Experience : 2 to 5+ years

Shift Timings : Nightshift


Job Responsibilities :


  • Minimum 2 years of computer/technical/call center customer service experience.
  • Excellent communication (written and verbal), interpersonal and problem-solving skills.
  • Prior experience with Ticketing and CRM software like Salesforce, Zendesk, etc.
  • Experience handling emails, calls, and chats
  • Experienced in troubleshooting technical issues related to API usage, including connectivity, authentication, data consistency, and performance


Requirement:


  • Proficient in EDI (Electronic Data Interchange) processes and standards (e.g., EDIFACT, X12, XML) and should be able to monitor EDI transactions to ensure successful exchanges, resolving errors
  • Experience in setting up and configuring AS2 communication protocols for secure data transmission


Notice Period: 30 Days

Email to :



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