Activation Analyst

3 weeks ago

Bangalore, India Nanonets Full time

Nanonets has a vision to help computers see the world starting with reading and understanding documents.Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape. Nanonets is at the forefront of this transformation, offering innovative ML solutions designed to make document related processes faster than ever before. From automating data extraction processes to enhancing reconciliation, our solutions are designed to revolutionize workflows, optimize operations, and unlock untapped potential for our clients.

Our client footprint spans across brands such as Toyota, Boston Scientific, Bill.com and Entergy to name a few enabling businesses across a myriad of industries to unlock the potential of their visual and textual data.

We recently announced a series B round of $29 million in funding by Accel and are backed by the likes of existing investors including Elevation Capital & YCombinator. This infusion of capital underscores our commitment to driving innovation and expanding our reach in delivering cutting-edge AI solutions to businesses worldwide.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

What we’re looking for: We are seeking a dedicated Activation Analyst (Jr. Engagement Manager) to join our Growth team. This role is a crucial part of our Engagement team, acting as a liaison between clients and internal teams to enhance client satisfaction and support successful project execution. The ideal candidate will have a client-centric approach, an analytical mindset, and be motivated to offer an excellent client experience.

Responsibilities:

Client Engagement: Act as the primary contact for clients, understanding and addressing their needs while ensuring a smooth communication flow between clients and internal teams.

Solution Development: Collaborate with clients to identify issues and propose effective solutions, leveraging Nanonets’ ML capabilities to add value to client processes.

Project Management: Coordinate with Growth, Marketing, and Product teams to ensure projects are on track and meet client expectations.

Performance Optimization: Utilize data and analytics to improve engagement strategies, ensuring the most effective outcomes for clients and driving long-term client relationships.

Documentation & Strategy: Develop documentation, road maps, and processes to ensure a streamlined approach to client engagement and activation.

Requirements:

  • Bachelor’s degree in Engineering (CS, IT, Electronics, Telecommunications); strong preference for candidates from BITS, IITs, or similar.
  • Experience: 2+ years in client engagement, account management, or similar roles (e.g., Associate Consultant, Business Associate).
  • Candidates with MBA aspirations or backgrounds in consulting are welcome.

Skills:

  • Strong problem-solving skills and the ability to provide solutions across teams.
  • Exceptional communication skills, both written and verbal.
  • Ability to work collaboratively in a fast-paced environment.
  • Familiarity with CRM tools and project management software is a plus.

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