Identity Operations Analyst
2 weeks ago
Identity Operations Analyst
Location : Bangalore, India
Role Overview :
The Identity Operations Analyst plays a crucial role in managing access controls, resolving identity related issues, and ensuring compliance with cybersecurity policies.
As part of our IAM team, you'll contribute to enhancing overall security posture.
Responsibilities :
1. Identity Ticket Management :
- Promptly troubleshoot and resolve identity tickets and inquiries using system knowledge and team Standard Operating Procedures (SOP's).
- Interface directly with employees to address access and application integration needs.
2. Access Management :
- Manage user accounts and access permissions within the organization's identity management system.
- Collaborate with the IAM team to ensure appropriate access levels across systems and applications.
- Administer the IAM system daily, including user and group provisioning and deprovisioning.
3. Project Contributions :
- Contribute to IAM projects, such as security enhancements and access control process improvements.
- Create and contribute to operations improvements such as SOP's, and team metrics/reporting.
Required Qualifications :
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Minimum of 2 years of experience in IAM or related roles.
- Proficiency with Okta, Active Directory, and CyberArk (strongly preferred).
- Strong understanding of access controls, identity governance, and security best practices.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- Willingness to work and support 24x5 shift coverage (Monday to Friday).
Additional Skills :
- Motivated and comfortable working independently to resolve customer issues.
- Stay informed about the latest IAM trends and incorporate best practices.
- Effective written and verbal communication skills to work directly with employees and represent the IAM
- PowerShell scripting for Active Directory operations a plus.
- IT Audit experience is a plus.
- Technological skills to assist in building and maintaining IAM processes
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