Customer Success Specialist

2 weeks ago

Faridabad, India SBNRI Full time

Customer Success Specialist – SBNRI(Gurgaon, 5 Days WFO)About SBNRI:We are a fast-growing fintech startup simplifying banking, investments & taxation for NRIs. Join us to be part of a dynamic, high-growth journeyRole Highlights:First point of contact for client queries & issue resolution.Provide tech/product support and ensure seamless client experience.Collaborate with product & tech teams to resolve issues quickly.Educate clients on product features & best practices.Track & document client interactions and feedback for improvements.Requirements:1–2 years of experience in client/tech support and (preferably product/fintech).Strong understanding of product-based company workflows.Excellent communication (verbal & written).Tech-savvy, problem-solver, with startup enthusiasm.Why SBNRI?Work at a high-growth fintech startup.Ownership, learning & career growth opportunities.Energetic, collaborative culture.

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