Customer Success Analyst
3 days ago
Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about helping our customers succeed and are looking for a dedicated Customer Success Analyst to join our team and help drive user satisfaction, retention, and long-term growth. Role Overview As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies. Key Responsibilities Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. Create and execute customer success email campaigns (e.G., onboarding series, product updates, renewal reminders). Monitor key customer health metrics and take action on churn risks or upsell opportunities. Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. Requirements Bachelor’s degree in business, Communications, Marketing, or related field. 2+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. Proven ability to craft engaging and strategic customer success emails and campaigns. Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. Experience with HubSpot CRM or similar tools is highly preferred. Familiarity with customer success platforms (e.G., Intercom, Zendesk, Gainsight, or similar) is a plus. Will be working US Pacific Standard Time. What We Offer Competitive salary and performance-based bonuses Flexible work environment Professional development opportunities Health and wellness benefits A collaborative, mission-driven team
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Customer Success Manager
3 weeks ago
Faridabad, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing800Crores +...
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Customer Success Executive
2 days ago
Faridabad, India Collegedunia Full timeAbout Company Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education. We have also been awarded as - Best Educational Portal- by IAMAI...
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Customer Success Manager
2 days ago
Faridabad, India UniHawk Global Full timeLocation: Gurugram, India Experience: 2–5 YearsEmployment Type: Full-timeWe are looking for a Customer Success Manager to join our team in Gurugram. The ideal candidate will ensure exceptional client experience, maintain strong customer relationships, and support students and parents throughout their journey with UniHawkResponsibilitiesServe as...
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Customer Success Associate
2 weeks ago
Faridabad, Haryana, India Growing Stars Consulting Private Limited Full time ₹ 2,40,000 - ₹ 4,20,000 per yearJob Title: Customer Success Associate (International Process)Location:Gurugram, HaryanaWork Mode:Work from OfficeAbout The RoleWe are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within...
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Customer Success Manager
3 weeks ago
Faridabad, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing800Crores +...
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Customer Success Manager
2 weeks ago
Faridabad, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Support Operations Analyst
3 weeks ago
Faridabad, India noon Full timeAbout noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Business Analyst who can help us move even...
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Senior Customer Support Operations Analyst
3 weeks ago
Faridabad, India noon Full timeAbout noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Senior Business Analyst who can help us move even...
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Senior Analyst
3 weeks ago
Faridabad, India Clearstate Full timeIntroduction of ClearstateClearstate specializes in healthcare-focused market intelligence and strategic advisory services, assisting MedTech companies, biotechnology firms and healthcare service providers in identifying and leveraging market growth opportunities. Our data collection approach combines market research techniques, data processing and...
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Faridabad, India Aviate Full timeAbout the Company We are looking for an Associate Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve measurable value from our...
