Sr. Customer Service Associate
2 days ago
About the RoleAs a Senior Customer Support Associate , you will serve as the first point of contact for our global customers, managing both voice and non-voice interactions. This role requires a balance of technical troubleshooting, effective communication, and customer engagement to ensure a seamless experience across all touchpoints. You will handle escalations, resolve complex queries, and maintain customer satisfaction through professional, empathetic, and solution-oriented support.Required Candidate ProfileExperience: Minimum 2 years in Technical Support or Customer Service (Voice & Chat) or Voice Process only within an international BPO setup.Communication: Exceptional spoken and written English with clarity and professionalism. Flexibility: Willingness to work in rotational shifts and rotational week offs.Work Mode: Work From Office (WFO).Transport: No pick-up/drop facility; candidates must manage their own commute. Joining: Immediate joiners preferred.Key Responsibilities• Analyse and review customer issues to determine first-contact resolution.• Act as the primary point of contact for all customer queries (voice, chat, and email). • Respond promptly to technical and non-technical inquiries with accuracy.• Maintain communication with customers until resolution is achieved.Skills & Competencies• Excellent verbal and written communication skills with a neutral accent (suitable for US customers).• Strong product knowledge with quick learning ability.• Analytical mindset with problem-solving and troubleshooting expertise.• Detail-oriented with the ability to deliver accurate resolutions.• Customer-first attitude with passion for service excellence.• Ability to adapt to dynamic business requirements.• Strong time management and multitasking capabilities.Interview Structure:• HR Round• Chat Round• Operations Round
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Telesales Customer Service Associates
2 weeks ago
Mumbai, India MyGlit Full time**Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Call Center Sales - key skills Customer Service Sales Telesales Location Mumbai Description /...
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Sr. Customer Service Associate
17 hours ago
Navi Mumbai, India Whitefield Careers Full timeAbout the RoleAs a Senior Customer Support Associate , you will serve as the first point of contact for our global customers, managing both voice and non-voice interactions. This role requires a balance of technical troubleshooting, effective communication, and customer engagement to ensure a seamless experience across all touchpoints. You will handle...
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Customer Service Associate
1 week ago
Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time**Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...
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Customer Service Associate
1 week ago
Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time**Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...
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Customer Service Associate
1 week ago
Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time**Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...
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Sr. Customer Service Associate
4 days ago
Navi Mumbai, Maharashtra, India Whitefield Careers Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the RoleAs aSenior Customer Support Associate, you will serve as the first point of contact for our global customers, managing both voice and non-voice interactions. This role requires a balance of technical troubleshooting, effective communication, and customer engagement to ensure a seamless experience across all touchpoints. You will handle...
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Sr. Customer Service Associate
2 days ago
Navi Mumbai, India Whitefield Careers Full timeAbout the Role As a Senior Customer Support Associate , you will serve as the first point of contact for our global customers, managing both voice and non-voice interactions. This role requires a balance of technical troubleshooting, effective communication, and customer engagement to ensure a seamless experience across all touchpoints. You will...
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Sr. Customer Service Associate
1 day ago
Navi Mumbai, India Whitefield Careers Full timeAbout the Role As a Senior Customer Support Associate, you will serve as the first point of contact for our global customers, managing both voice and non-voice interactions. This role requires a balance of technical troubleshooting, effective communication, and customer engagement to ensure a seamless experience across all touchpoints. You will handle...
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Sr. Customer Service Associate
17 hours ago
Navi Mumbai, India Whitefield Careers Full timeAbout the Role As a Senior Customer Support Associate , you will serve as the first point of contact for our global customers, managing both voice and non-voice interactions. This role requires a balance of technical troubleshooting, effective communication, and customer engagement to ensure a seamless experience across all touchpoints. You will handle...
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Sr. Customer Service Associate
22 hours ago
navi mumbai, India Whitefield Careers Full timeAbout the Role As a Senior Customer Support Associate, you will serve as the first point of contact for our global customers, managing both voice and non-voice interactions. This role requires a balance of technical troubleshooting, effective communication, and customer engagement to ensure a seamless experience across all touchpoints. You will handle...
