Business Analysis Manager

1 week ago


Bangalore, India Firstsource Full time
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Position : Manager- Business Transformation
Division : BPO
Experience : We are seeking a Manager with 2–4years of experience to drive process excellence and digital transformation in our outsourcing operations. The role will focus on workflow improvement, leveraging Lean, Agentic AI, Generative AI, and automation tools , while ensuring measurable gains in efficiency, customer experience, and margin optimization.

Identify opportunities for designing AI-led transformation projects (Agentic AI, Gen AI, RPA, analytics, and digital tools).
Drive change adoption , ensuring smooth implementation of new digital tools and processes.
Research emerging AI/digital trends and recommend use cases relevant to operations.

2–4 years of work experience in process excellence, digital transformation, or consulting.
~ Strong understanding of AI/Gen AI use cases, automation, and digital experience tools .
~ Demonstrated ability to deliver measurable improvements in cost, quality, or customer satisfaction .

Analytical and data-driven problem solving.
Familiarity with digital enablers (RPA, AI chatbots, Gen AI, analytics tools).
Strong communication, presentation, and stakeholder management skills.
MBA/PGDM (mandatory) in Operations, Strategy, or related specialization.
Additional certifications in Project Management (PMP/Agile) or AI/automation tools will be an advantage.

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